Interactive Brokers
Client Operations - Technical Assistance Associate I
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Client Operations - Technical Assistance Associate I
Client Technical Support – German/French Speaker
Interactive Brokers (U.K.) Limited | London
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. For over four decades, we have driven financial innovation, renowned for our cutting-edge technology and unwavering client commitment.
Our global electronic brokerage services provide 24/7 access to stocks, options, futures, currencies, bonds, and funds in over 200 countries and territories. We serve individual investors, financial advisors, hedge funds, and introducing brokers, empowering all clients with competitive pricing and advanced technology to maximise their investments.
barron’s has consistently ranked Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and contribute to a company that simplifies and enhances global financial opportunities through state-of-the-art technology.
Interactive Brokers (UK) Limited, based in London, is seeking a Client Technical Support Specialist with fluency in German or French to join our client experience team. As part of the multinational IBKR group, you will:
- Assist clients with inquiries on our trading platforms and services
- Act as a liaison between internal teams and clients, ensuring efficient resolution of technical issues and bugs
- Troubleshoot and analyse client-reported problems, escalating when necessary
The ideal candidate is analytical, detail-oriented, and customer-focused, with a passion for problem-solving and technical troubleshooting. If you thrive in a fast-paced, evolving environment and enjoy collaborating in a high-performance team, this role offers quantifiable impact and long-term growth within one of the world’s strongest brokerage brands.
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About the Role
Key Responsibilities
- Provide client support via:
- Phone
- Live chat
- Ticketing systems
- Offer technical and functional support across:
- Desktop applications (Windows, macOS, Linux)
- Mobile applications (Android, iOS)
- Web-based offerings
- Troubleshoot and resolve client inquiries related to:
- Platform functionalities
- Software connectivity issues
- Login/bug escalations
- Monitor and manage large-scale technical problems, coordinating with internal teams for resolution
- Enhance client satisfaction through proactive problem-solving and efficient service delivery
- Maintain documentation of recurring issues and implement preventative actions
Minimum Requirements
- Fluency in English and German or French (additional European languages are a plus)
- Bachelor’s degree (preferably in a technical or IT-related field such as Computer Science, Business, or Electronics)
- 2+ years of experience in a client-facing support role
- 2+ years of hands-on experience with:
- Windows/macOS trobleshooting
- Technology connectivity issues
- Strong verbal and written communication skills with an ability to:
- Explain complex issues clearly to non-technical clients
- Collaborate effectively in a remote/hybrid team environment
- Familiarity with ticketing systems (e.g., ServiceNow, Zendesk)
- Proven technical aptitude with:
- Diagnosing errors
- Troubleshooting software (including third-party applications)
- Rapidly adapting to new technical challenges
- No prior experience in financial services? Not a problem. While finance industry knowledge is considered a plus, our focus is on your support and problem-solving skills.
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About You
We are looking for a self-starter with:
- Initiative to resolve problems independently
- A passion for lifelong learning (we invest in upskilling!)
- Resilience in prioritising tasks under pressure
- A focus on customer experience, with empathy when interacting with clients
- Ability to work across time zones, balancing reactive and proactive support
Why Join Us?
Career & Growth
- Career development framework with mentorship opportunities
- Access to learn from IT and trading backgrounds across the global company
Compensation & Benefits (UK)
- Salary commensurate with experience
- Performance-based cash bonus (discretionary)
- Discretionary stock grants
- Pension scheme (8% total contribution: 5% from employer, 4% from employee)
- Group Life Assurance
- Group Income Protection
Work Life & Well-being
- Hybrid working model (adaptable based on role needs)
- Company-subsidised lunch and healthy snacks (office-days)
- Private Medical Insurance, Dental add-on, and Health Cash Plan options*
- Travel season ticket loan (up to £175/month)
- Cycle to Work Scheme
Culture & Recognition
- Team events and initiatives
- Sense of impact contributing to a multi-award-winning brokerage
- Dynamic international team, fostering multicultural collaboration
FCA Consumer Duty Compliance
Interactive Brokers (UK) upholds values-driven governance, ensuring all operations align with the Financial Conduct Authority’s (FCA) Consumer Duty. Our team serves clients with transparency, fairness, and confidence.
*Payments are subject to successful completion of probation.
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