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About Us:
At Toluna, we keep the world’s biggest brands one step ahead of their markets, their competitors, and their customers. For 25+ years we’ve been a leader in consumer insights, and today we’re at the center of our industry’s biggest shift: the move to AI-powered research grounded in real human truth.
Brands come to us because we’ve solved a problem most of our industry is still wrestling with: how to move fast without losing trust in the answer. Speed comes from AI we’ve been developing in-house since 2019, always-on platforms, and a 79M+ validated consumer community across 100+ countries.
Introduction:
Client Partners sit at the centre of Toluna’s client ecosystem, acting as trusted advisors to senior stakeholders while driving commercial growth, strategic account development, and AI‑enabled insight.
This role goes beyond traditional research leadership. Client Partners are expected to champion Toluna’s AI capabilities, including Synthetic Personas, and AI-driven analytics, integrating them into reporting and client strategies to unlock faster, bigger, and more future‑proof decisions.
You will own client relationships, shape growth strategies, and lead opportunities where human expertise and AI‑driven intelligence combine to deliver transformative impact.
What you’ll have the opportunity to do:
Drive AI‑enabled commercial growth
- Grow revenue through expansion of existing accounts and development of new strategic relationships, embedding AI‑powered solutions into client roadmaps.
- Build and own a portfolio of high‑value clients, identifying opportunities where new product developments and AI can accelerate insight and decision‑making.
- Lead complex, high‑value pitches that position Toluna as a strategic, AI‑led growth partner, not just an insights provider.
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Act as a Strategic Advisor
- Partner with senior client stakeholders to shape growth, innovation, and brand strategies, using AI‑augmented insights to challenge assumptions and unlock new opportunities.
- Translate complex data, models, and AI outputs into clear, compelling narratives that drive confident decision‑making.
- Proactively advise clients on how Synthetic Personas can be used to explore unmet needs, test innovation territories, and test creative and strategic choices.
Champion AI & Innovation
- Guide clients on how to integrate AI‑driven insight into their planning cycles, workflows, and organisational decision processes.
- Collaborate with product, analytics, and innovation teams to feedback market needs and help shape future AI capabilities.
Deliver commercial success for your portfolio
- Partner with your Group Commercial Director to define clear growth strategies for your portfolio, while embedding a consultative and AI-forward approach across your accounts.
- Own pipeline, forecasting, deal governance, and commercial performance against significant bookings targets.
Build senior relationships & market presence
- Own and support senior client relationships at a global and local level, ensuring consistency, strategic impact, and long‑term value creation.
- Represent Toluna at industry events, conferences, and senior client forums as a thought leader.
- Proactively gather client feedback and translate it into actions that strengthen partnerships and improve client outcomes.
Responsibilities:
- Deliver against a bookings target through consultative selling of AI‑enabled platforms and full‑service insight solutions.
- Develop and execute strategic account plans that prioritise long‑term growth, retention, and innovation adoption.
- Lead and support major pitches, ensuring best‑in‑class storytelling, clarity of value, and strong win‑rates.
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Your Profile:
- Proven experience in consultative selling, strategic account leadership, or insight‑led advisory roles.
- Strong commercial acumen with experience managing large, complex client portfolios and commercial targets.
- Curiosity and confidence in adopting and selling AI‑driven insight solutions, including Synthetic Personas and AI-enabled research platforms.
- Ability to translate complex analytics and AI outputs into clear, compelling client stories.
- Comfortable engaging with client stakeholders across marketing, insights, innovation, and strategy.
Our Values
- Acting with Ownership - Demonstrating individual accountability
- Bringing a forward mindset - Being action-oriented, bold and entrepreneurial
- Collaborating with Curiosity - Exhibiting teamwork through togetherness
- Discussing openly, committing jointly - Sharing your views openly
- Embracing empathy - Being egoless & caring
What We Offer
At Toluna, we’re all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you’re passionate about making an impact, we’d love to have you on board.
Join our global team. We welcome big thinking and reward great work.
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