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Client Partner - Life Sciences & Healthcare
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Location: London Hybrid
Job Type: Permanent
About the Role:
We are working with a leading global technology and consulting organisation that is looking to appoint a Client Partner to support growth across the Life Sciences & Healthcare sector.
This is a client-facing, growth-focused role responsible for strengthening customer relationships, creating new demand, shaping strategic opportunities and driving revenue across Business Process Services and wider transformation-led solutions.
The successful candidate will work closely with client stakeholders across business, IT and procurement, as well as internal domain, technology, delivery and sales teams, to develop value-led propositions aligned to client priorities across Life Sciences, Healthcare and Pharma.
This role would suit an experienced relationship manager, engagement manager, account manager or business development professional with strong Life Sciences domain knowledge and experience across clinical, regulatory, safety, medical affairs or pharma business processes.
Key Responsibilities:
- Drive proactive demand generation across existing and new Life Sciences & Healthcare accounts.
- Identify transformation opportunities aligned to client priorities across areas such as R&D, safety, regulatory, medical affairs, real-world data, patient healthcare and pharma operations.
- Build and manage strong client relationships across business, IT, procurement and executive stakeholders.
- Shape strategic opportunities and value-led propositions across BPS, digital transformation, GenAI, AIOps, AMS and technology-enabled services.
- Lead client relationship mapping and stakeholder engagement planning.
- Develop client-specific value statements, business cases and strategic questions linked to key business challenges.
- Identify client critical success factors and translate them into integrated BPS-led solutions.
- Own revenue pipeline, bookings and realised revenue targets across BPS and cross-service line opportunities.
- Support and lead large deal pursuits, RFP responses, bid defence activity and executive client presentations.
- Ensure strong qualification, solution differentiation, pricing alignment and commercial discipline.
- Position the business as a strategic transformation partner rather than a delivery vendor.
- Build value-led narratives around cost optimisation, time-to-market, compliance, patient impact, risk reduction and transformation outcomes.
- Collaborate with delivery teams to demonstrate realised value through KPIs, operational performance and transformation impact.
- Lead account planning, forecasting, pipeline tracking, deal reviews and executive reporting.
- Coordinate internal teams across business units, BPS, technology, delivery and global delivery locations.
- Support transition planning, risk management and execution oversight for ongoing programmes.
- Provide leadership and direction to onsite and distributed teams across global delivery environments.
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Skills & Experience Required:
- Proven experience in business relationship management, account management, engagement management, business development or strategic sales.
- Strong Life Sciences, Healthcare or Pharma sector experience.
- Good understanding of the pharmaceutical value chain.
- Domain experience across clinical, regulatory, safety, medical affairs or related Life Sciences business areas.
- Front-end sales experience, including business planning and end-to-end sales cycle management from RFP through to award.
- Experience shaping opportunities, managing revenue pipeline and converting deals.
- Experience working in multivendor environments.
- Direct customer-facing experience with the ability to manage senior stakeholders.
- Experience working across offshore-onshore or cross-geography delivery models.
- Strong understanding of Business Process Services, transformation services, digital, data, AI or technology-enabled service offerings.
- Ability to work effectively across domain, technology, BPS, delivery and horizontal teams.
- Strong presentation skills with experience leading customer presentations and bid defence activity.
- Good understanding of billing, revenue management, forecasting and commercial discipline.
- Excellent communication, collaboration and stakeholder management skills.
- Ability to work across distributed teams and global delivery locations.
- Bachelor’s or advanced degree in Life Sciences would be advantageous.
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What’s on Offer:
- Permanent opportunity with a leading global technology and consulting organisation.
- Strategic client-facing role across the Life Sciences & Healthcare sector.
- Opportunity to drive growth across BPS, transformation, digital and technology-led services.
- Exposure to major pharma, healthcare and Life Sciences transformation programmes.
- Opportunity to work with senior stakeholders across business, IT, procurement and executive leadership.
- Competitive salary and benefits package.
- Long-term career development within a global organisation.
Apply:
If you are an experienced Life Sciences or Healthcare relationship manager, engagement manager, account manager or business development professional with strong BPS, pharma or transformation experience, we would be keen to speak with you.
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