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Client Partner
Edinburgh | Hybrid
We're partnering with an innovative software company looking to appoint a Client Partner to own and develop strategic customer relationships while acting as the bridge between clients and internal technical teams.
This is not a traditional Account Manager or Customer Success position. You'll combine commercial awareness, solution discovery and technical understanding to help customers achieve successful outcomes while influencing future product and service enhancements.
What you'll be doing
- Build trusted relationships with strategic customers and key stakeholders.
- Lead discovery sessions to understand business processes, operational challenges and desired outcomes.
- Translate customer requirements into clear business, technical and commercial actions.
- Work closely with Product, Engineering and Delivery teams to ensure customer requirements are understood and prioritised.
- Support customer onboarding, implementation, adoption and ongoing engagement.
- Coordinate customer communications around support issues, enhancements and delivery updates.
- Deliver tailored product demonstrations and solution presentations.
- Identify opportunities to expand platform usage and improve customer outcomes.
- Capture customer feedback and help shape future product development.
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What we're looking for
You'll likely come from a background in:
- Solution Consulting
- Technical Account Management
- Business Analysis
- Business Consulting
- Enterprise Customer Success
- Software Implementation
You'll also bring experience of:
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- Working within software or technology environments.
- Managing senior customer relationships.
- Running discovery workshops and gathering business requirements.
- Discussing workflows, integrations, APIs, data flows and implementation approaches with both technical and non-technical stakeholders.
- Working alongside Product, Engineering, Delivery or Implementation teams.
- Supporting customer adoption, retention and growth.
- Translating complex business problems into practical technology solutions.
Experience working with enterprise customers, financial services or other regulated industries would be advantageous but is not essential.
FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.
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