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Client Portfolio Support
Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed.
If you’re a collaborator who wants to help transform how businesses operate globally, get in touch — we’d love to discuss how Ebury can accelerate your career so you can shape the future.
Location
[Ebury London Victoria - Office Based]
About the Role
In the Client Portfolio Support role, you will have responsibility for supporting, maintaining, and assisting our portfolio of clients, ensuring an optimum level of service. This is an excellent opportunity to thrive in a fast-paced environment with an engaging team, gaining firsthand experience of FX dealing and improving your global trade understanding.
Responsibilities
- Provide client support across a global portfolio, including services for FX hedging and cash management.
- Execute FX trades, such as SPOT & FWD, across multiple liquidity providers using various trading platforms, including Bloomberg.
- Manage a high volume of enquiries via phone, email and chat support, working closely with the dealing team.
- Develop a deep understanding of internal processes across Screening, Operations, Reconciliation, Compliance and Treasury.
- Build and nurture strong, long-term relationships with clients, ensuring satisfaction and retention.
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About You (Requirements)
- Experience: At least 1 year’s experience in the FX industry (preferred but not essential).
- Education: Degree-level qualification, ideally in economics, business studies or finance.
- Technical skills: Strong mathematical ability and interest in financial markets.
- Technical proficiency: Fluent English-speaking and written communication; familiarity with digital trading platforms is advantageous.
- Soft skills:
- Ability to thrive under pressure, balancing urgency with accuracy and efficiency.
- Excellent written & verbal communication, including handling high-volume client interactions professionally.
- Team mindset: Collaborative, positive, motivated and a fast learner with strong attention to detail.
What We Offer
- Competitive package: Salary and performance-based discretionary benefits.
- Opportunities: Continuous training and certification to refine skills.
- Career progression: Transparent route to build a career in FX Dealing or Client Portfolio Management.
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Connect With Us
[Connect with Freddie Mugridge, your hiring contact, on LinkedIn](Freddie Mugridge Link).
About Ebury
At Ebury, our mission is to transform how businesses operate globally. We deliver integrated financial solutions — business accounts, hedging, and financing — all on a single, proprietary platform that streamlines seamless financial workflows.
Since 2009, Ebury has been recognised as a fast-growing leader in fintech. Today, our 1,800+ team members operate across 70+ cities worldwide, fostering a vibrant environment where ideas are encouraged to evolve continuously. Whether at the helm of business development or contributing to engineering/tech innovations, Ebury offers meaningful, purposeful careers.
Culture: At Ebury, we prioritise inclusion and diversity. We embrace not just professional differences but personal ones, ensuring that everyone has a sense of belonging, respect, and support. Ebury was founded on the belief that success stems from embracing diversity, creating a modern and adaptive workplace where everyone can contribute their unique strength.
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