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Client Project Manager
Client Project Manager (Pensions) – Isio
We are seeking an experienced Client Project Manager with deep expertise in the pensions industry, who has a strong track record of leading complex client projects and influencing at a senior level.
About the Role
The Pensions Project Management Team sits within the Actuarial & Consulting service line and works alongside Isio’s broader Projects team. This position offers a unique opportunity to:
- Lead high-profile, strategic client projects.
- Work with senior leaders across all service lines nationwide.
- Take the lead as Client Project Manager on complex, bespoke client-facing projects.
- Performance manage project managers and contribute to evolving our project management capability.
- Act as a trusted advisor to senior stakeholders.
Key Areas of Focus
One of the primary focuses of the role is GMPe projects (Gender Pension Equality), where you will collaborate closely with the GMPe Programme Director to deliver intended outcomes. Additionally, the team is actively developing support in:
- Data transformation in partnership with Isio’s Pension Administration and Operational Solutions teams.
- Insurance transactions (including buy-ins and buy-outs).
Responsibilities
Your role may include a variety of demanding activities, typically including:
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Client Projects & Strategy:
- Drive, define, and manage project strategy and the full project life cycle for multiple clients, covering:
- Project set-up, planning, and coordination.
- Progress reporting to key stakeholders.
- Mitigating risks and ensuring successful project closure.
- Drive, define, and manage project strategy and the full project life cycle for multiple clients, covering:
-
Stakeholder Management:
- Build and maintain strong relationships with senior client stakeholders and internal leadership.
- Influence decision-making and provide strategic guidance.
- Participation in Business Development, including pitches and client proposals.
-
Team Management:
- Develop and mentor colleagues to foster a high-performance culture.
- Ensure clear communication and collaboration across the project team.
-
Resource Management:
- Support in assigning and prioritising resources for projects across the firm.
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Financial Management:
- Manage Work in Progress (WIP), prepare fees/invoices, and track budget vs. actual expenditure.
-
Proposition Development:
- Lead the ongoing refinement of our practice offerings, ensuring they remain:
- Competitive.
- Customer-centric.
- Aligned with market opportunities and the firm’s strategic priorities.
- Lead the ongoing refinement of our practice offerings, ensuring they remain:
-
Capability Development:
- Champion best practices in project management.
- Mentor junior team members.
- Contribute to frameworks, methodologies, and operational improvements.
-
Business Development:
- Play an active role in Requests for Proposals (RFPs), pitches, and proposals.
- Identify business opportunities to strengthen client relationships.
Requirements
We’re looking for candidates who can demonstrate the following capabilities:
- Pensions industry experience: A proven track record delivering complex client projects, with clear evidence of managing multiple high-value engagements simultaneously.
- Stakeholder influence: The ability to lead cross-functional teams, engage senior stakeholders, and prioritise competing demands.
- Communication & leadership: Exceptional communication and presentation skills, coupled with confidence in representing Isio at senior client forums.
- Technical literacy:
- Proficient in the Microsoft Office Suite (especially MS Project).
- Familiarity with project management tools.
- Independent work: Ability to work autonomously while leading and mentoring others.
- Professional qualifications (preferred but not mandatory):
- Association for Project Management (APM) PMQ.
- Chartered Project Professional (ChPP).
Why Join Isio?
At Isio, we are a fast-growing professional services business that values career growth through an evolving client base and diverse, meaningful work. Our culture, known as the Isio Attitude, is built on bold thinking, clear communication, and high accountability, rewarding collaboration and results.
Grow with opportunity:
- More responsibility and engagement with leading clients.
- Development opportunities across diverse markets to advance your career.
- A commitment to uplifting your skills through rigorous training programmes.
Get help with your application
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We offer:
- A hybrid and flexible work model tailored to support work-life balance.
- Inclusive recruitment policies that accommodate reasonable adjustments at any stage of the process.
- Diverse opportunities in pensions, employee benefits, and wealth advisory services.
Our progressive culture supports:
- Active mentorship to empower colleagues to reach their full potential.
- Ethical advisory practices shaped by fairness, inclusion, and respect in all spheres.
- A shared commitment to delivering orsightful, impactful advice that resonates with our diverse client base.
Isio is an equal opportunities employer – we value differences and encourage applications from all suitably qualified candidates.
For questions related to your recruitment requirements or adjustments, contact: hrrecruitment@ISIO.com
About Isio
Isio is a progressive advisory firm, specialising in delivering expertise in pensions, employee benefits, and wealth advisory services. We partner with pension trustees, employers, families, and their professional representatives to provide practical, forward-thinking solutions.
- 10 UK offices – Nationwide presence reinforcing our ability to serve clients across the country.
- Big 4 heritage, blending quality culture with innovation, challenging and overcoming traditional constraints.
- Progress-driven approach balancing expert insights with pioneering solutions and tailored support.
- A commitment to stewardship and trust to transform advisory outcomes.
We uphold an inclusive and visionary workplace culture, where curiosity and courage drive meaningful change. Our goal is to fuel diverse perspectives, nurture talent, and create lasting value.
Together, we deliver clarity, confidence, and better outcomes for everyone we serve.
For more information about Isio careers and benefits, visit Isio – Careers & Benefits.
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