Health Partners Group
Client Project Support Administrator
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At Health Partners, we pride ourselves on being one of the UK’s leading providers of occupational health and wellbeing solutions. We partner with organisations across diverse industries, helping them to support the physical and mental health of their employees.
Please note that the closing date for this vacancy is subject to change and the advert may close earlier if sufficient applications are received. We encourage early applications to avoid disappointment.
REF JOB: JOB6771
Role Outline
We are seeking a dedicated and proactive individual to provide comprehensive administrative and customer support for the Health Partners client migration programme. This role will play a pivotal part in ensuring that contracts, welcome packs, and associated documentation are issued, tracked, and completed efficiently, delivering a seamless experience for our clients throughout the transition process.
The successful candidate will serve as a key point of contact for clients during the migration, taking ownership of contract follow-ups, resolving queries promptly, and maintaining accurate records across our business systems. Regular engagement with both clients and internal stakeholders will be essential to ensure the timely completion of all required documentation and to support the smooth delivery of the programme.
What You’ll Be Doing
- Proactively contact clients via telephone and email to follow up on issued contracts, welcome packs, and migration-related documentation.
- Build positive working relationships with client contacts to encourage timely completion and return of documentation.
- Provide regular updates to clients regarding contract status, onboarding progress, and next steps within the migration programme.
- Respond professionally and promptly to client enquiries, ensuring a high standard of customer service at all times.
- Identify and overcome barriers to contract completion by engaging appropriately with customers and internal stakeholders.
- Monitor and track all issued contracts from initial issue through to completion and execution.
- Issue contracts via Ironclad system in accordance with approved processes and service standards.
- Maintain accurate contract records and status updates within Ironclad throughout the contract lifecycle.
- Upload completed contracts and associated documents into Salesforce and other designated systems.
- Ensure documentation is complete, accurate, and compliant with internal governance requirements.
- Escalate contracts at risk of delay to relevant stakeholders and support resolution activities.
- Maintain accurate customer records within Salesforce, documenting all customer interactions, actions taken, outcomes achieved, and next steps.
- Update contract status, progress milestones, and client communications within Salesforce in a timely manner.
- Ensure data integrity across Salesforce, Ironclad, and associated contract management systems.
- Prepare and maintain reports on contract progress, outstanding actions, and migration status as required
- Liaise with Commercial, Client Services, Legal, Operations, and Project stakeholders to progress outstanding contracts and onboarding activities.
- Provide first-line support for contract and migration-related enquiries.
- Escalate complex client issues, risks, exceptions, or complaints appropriately.
- Contribute to process improvements that enhance efficiency, customer experience, and project outcomes.
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What We Are Looking For
- Previous experience in an administrative, customer service, contract administration, or project support role.
- Strong organisational and workload management skills.
- Excellent written and verbal communication skills, including confident telephone communication.
- High attention to detail with a commitment to accuracy.
- Ability to manage multiple priorities while working to deadlines and service levels.
- Strong customer focus with the ability to build rapport and maintain professional relationships.
- Competent user of Microsoft Office applications, particularly Outlook, Word, and Excel.
- Experience maintaining accurate records and updating business systems
Location
Home based within the UK
Remote Working Disclaimer
Please note that this job advert is for remote working from home in the UK only.
Working from abroad is not allowed and will not be considered for this role. Applicants must ensure they are able to legally work and reside in the UK and must be available to work during UK working hours.
Any applications from individuals who are not able to meet these requirements will unfortunately not be considered.
Contract
6 month fixed-term contract, 37.5 hours per week (Monday to Friday)
Salary
£28,000 per annum
Company Benefits
We appreciate the people who work with us and our rewards package is reviewed regularly to reflect that.
Our Current Benefits Package Is
- Competitive annual salary dependent on qualifications and experience
- Contributory pension scheme up to 6%
- Life assurance
- Starting on 25 days annual leave plus bank holidays, increasing with length of service
- Have a day off for your Birthday (non-contractual benefit)
- Discounted gym membership
- Cycle to work scheme
- Health cashback plan
About Health Partners
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Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK’s leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives.
With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals, including occupational health advisors, physicians, physiotherapists, and counsellors, delivers tailored, evidence-based solutions designed to meet the unique needs of our clients and their workforce.
We pride ourselves on fostering long-term partnerships built on trust, professionalism, and results. Whether it’s through workplace health assessments, proactive wellbeing initiatives, or mental health support, Health Partners is dedicated to making a real difference.
At the heart of Health Partners is a culture of collaboration and continuous improvement. We believe in investing in our people and providing opportunities for growth, ensuring that our employees feel valued and inspired to deliver their best. By joining Health Partners, you’ll become part of a dynamic team that’s passionate about driving positive change in the workplace and beyond.
If you’re ready to make a meaningful impact in the field of health and wellbeing, we’d love to hear from you. Together, we can build healthier futures.
Diversity & Inclusion Statement
Health Partners are a proud member of the Disability Confident employer scheme
Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.
We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds.
Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone – regardless of difference.
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