Health Partners Group
Client Project Support Administrator
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REF JOB: JOB6771
Role Outline
We are seeking a dedicated and proactive individual to provide comprehensive administrative and customer support for the Health Partners client migration programme. This role will play a pivotal part in ensuring that contracts, welcome packs, and associated documentation are issued, tracked, and completed efficiently, delivering a seamless experience for our clients throughout the transition process.
The successful candidate will serve as a key point of contact for clients during the migration, taking ownership of contract follow-ups, resolving queries promptly, and maintaining accurate records across our business systems. Regular engagement with both clients and internal stakeholders will be essential to ensure the timely completion of all required documentation and to support the smooth delivery of the programme.
What you’ll be doing
- Proactively contact clients via telephone and email to follow up on issued contracts, welcome packs, and migration-related documentation.
- Build positive working relationships with client contacts to encourage timely completion and return of documentation.
- Provide regular updates to clients regarding contract status, onboarding progress, and next steps within the migration programme.
- Respond professionally and promptly to client enquiries, ensuring a high standard of customer service at all times.
- Identify and overcome barriers to contract completion by engaging appropriately with customers and internal stakeholders.
- Monitor and track all issued contracts from initial issue through to completion and execution.
- Issue contracts via Ironclad system in accordance with approved processes and service standards.
- Maintain accurate contract records and status updates within Ironclad throughout the contract lifecycle.
- Upload completed contracts and associated documents into Salesforce and other designated systems.
- Ensure documentation is complete, accurate, and compliant with internal governance requirements.
- Escalate contracts at risk of delay to relevant stakeholders and support resolution activities.
- Maintain accurate customer records within Salesforce, documenting all customer interactions, actions taken, outcomes achieved, and next steps.
- Update contract status, progress milestones, and client communications within Salesforce in a timely manner.
- Ensure data integrity across Salesforce, Ironclad, and associated contract management systems.
- Prepare and maintain reports on contract progress, outstanding actions, and migration status as required
- Liaise with Commercial, Client Services, Legal, Operations, and Project stakeholders to progress outstanding contracts and onboarding activities.
- Provide first-line support for contract and migration-related enquiries.
- Escalate complex client issues, risks, exceptions, or complaints appropriately.
- Contribute to process improvements that enhance efficiency, customer experience, and project outcomes.
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What we are looking for
- Previous experience in an administrative, customer service, contract administration, or project support role.
- Strong organisational and workload management skills.
- Excellent written and verbal communication skills, including confident telephone communication.
- High attention to detail with a commitment to accuracy.
- Ability to manage multiple priorities while working to deadlines and service levels.
- Strong customer focus with the ability to build rapport and maintain professional relationships.
- Competent user of Microsoft Office applications, particularly Outlook, Word, and Excel.
- Experience maintaining accurate records and updating business systems
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Location
Home based within the UK
Remote Working Disclaimer
Please note that this job advert is for remote working from home in the UK only.
Working from abroad is not allowed and will not be considered for this role. Applicants must ensure they are able to legally work and reside in the UK and must be available to work during UK working hours.
Any applications from individuals who are not able to meet these requirements will unfortunately not be considered.
Contract
6 month fixed-term contract, 37.5 hours per week (Monday to Friday)
Salary
£28,000 per annum
Company Benefits
We appreciate the people who work with us and our rewards package is reviewed regularly to reflect that.
Our current benefits package is:
- Competitive annual salary dependent on qualifications and experience
- Contributory pension scheme up to 6%
- Life assurance
- Starting on 25 days annual leave plus bank holidays, increasing with length of service
- Have a day off for your Birthday (non-contractual benefit)
- Discounted gym membership
- Cycle to work scheme
- Health cashback plan
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