TPT Retirement Solutions
Client Relationship Manager
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Client Relationship Manager
TPT Retirement Solutions is seeking a proactive, knowledgeable, and relationship-focused Client Relationship Manager to help us deliver a high-quality, forward-thinking pension service to sponsoring employers of our Defined Benefit (DB) Master Trust schemes and the employers and trustees of our DB Multi Trust schemes.
You will be responsible for:
- Proactively managing and coordinating the delivery of services to sponsoring employers and trustees, ensuring a consistently high-quality client experience.
- Building and developing strong relationships with TPT Clients and advisers, aligned with TPT’s strategic goals.
- Leading strategic discussions with clients about long-term scheme aims, demonstrating a strong understanding of TPT’s propositions and how they support client objectives.
- Initiating and delivering clear, engaging communications—including presentations, reports, and updates—to employers, trustees, and members.
- Coordinating client projects, including those focused on scheme growth and development.
- Acting as a source of expertise on TPT’s propositions, technical pension matters, and current industry issues.
- Supporting the development of junior team members by sharing knowledge and guidance.
- Working closely with the Head of Client Relations to ensure services are delivered in line with agreed policy and governance frameworks.
- Drafting high-quality client announcements, booklets, presentations, and employer/Trustee papers as required.
- Taking responsibility for effective risk controls, ensuring all services meet governance and policy standards.
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Skills, Experience & Qualifications:
- Proven Defined Benefit Client Relationship Management skills.
- Excellent communication skills, both written and verbal, including confidence when engaging with senior stakeholders.
- Proactive, solutions-focused approach to work.
- Strong organizational skills and the ability to manage multiple priorities.
- Solid understanding of DB pension schemes, legislation, governance funding, and current industry issues.
- The ability to work independently while contributing positively to a collaborative team environment.
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If you enjoy building strong partnerships, leading meaningful conversations, and shaping long-term pension strategy, this role offers a fantastic opportunity to make an impact.
The Company
TPT Retirement Solutions (TPT) is one of the UK’s leading providers of workplace pensions with 80 years’ experience of managing defined benefit and defined contribution pension schemes. It has £11.4 billion of assets under management (as at 30 September 2025) and 490,000 members.
TPT’s mission is to make pension schemes perform better for everyone, from the sponsoring employers and trustees to the members who are saving for the future. They are an innovative, forward-thinking organisation, investing in technology to improve the services they provide. TPT are ultimately owned by a pension fund, providing genuine alignment of interests with those of their clients and scheme members.
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