ARCC CONSULTING LIMITED
Client Relationship Manager
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Client Relationship Manager, London/WFH
Salary: £70,000 - £85,000
Office/WFH: Office based 2 days p/w + 3 days p/w WFH
Requirements
- CRM experience within a pensions administration/consulting environment essential.
- Strong DB background is key, ideally with some DC knowledge in addition.
Role Snapshot
Take responsibility for a portfolio of clients, ensuring the delivery of an excellent, proactive service, acting as the main point of contact for client contract managers, trustees, and senior stakeholders.
Recent new scheme/business wins are leading to a number of new roles and expansion of current teams.
The Company
An established pensions business, recent industry award winners, and recognized for their investment in people, so a good company to develop with long-term.
The Role
The Client Relationship Manager role requires a strong understanding of administration practices, processes, and regulation as you will need to independently develop and implement solutions whilst providing technical advice. You will take ownership of contractual arrangements, financial, and commercial negotiations with clients covering the initial term, extensions, and renewals. Key responsibilities include:
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- Support clients by providing technical advice and guidance
- Provide oversight and reporting on client projects, as well as the day-to-day operational service
- Participate in devising and delivering competitive and profitable commercial proposals
- Attend Trustee and client meetings to present reports/updates
- Develop a positive working relationship with all operational teams and internal stakeholders to develop solutions, resolve issues, and manage projects
- Participate in new business presentations
- Host, lead meetings, take minutes, and maintain trustee documentation as part of the trustee secretariat function
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Skills / Experience Required
For this Client Relationship Manager role you must have CRM experience within a pensions administration or pensions consulting environment. A strong DB background is key, ideally with previous DC experience in addition. You should be comfortable being involved in new scheme pitches as well as being able to deal with complex schemes.
Additional Information
Salary for the Client Relationship Manager role is up to £85,000 + professional study support and company pension. As mentioned above, the average working week would be 2 days office and 3 days WFH. Please apply below.
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