PromoVeritas
Client Relationship Manager
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About the Company
PromoVeritas are the independent promotional verification specialists - we use our care, knowledge, expertise and passion for detail to ensure that all types of prize promotions via whatever medium are shaped and delivered fairly, securely and in compliance with the law and general best practice. In this way we protect both the interests of the brand, their creative agencies and also the consumer, who with increased confidence about the fair operation of the promotion, would be more likely to participate.
So, on a day to day basis we are busy advising and influencing the development of on pack offers, judging competitions, running prize draws, implementing ‘Willy Wonka’ style instant wins and overseeing voting for major TV shows. Our client base includes Pepsi, Walkers, ASOS, Barclays, HTC, Pringles, Kellogg’s and over 200 more with a large part of work coming from projects run overseas – 60+ countries in 2019 alone.
Established in 2002, the company is based a 1-minute walk from the Tube station in leafy Pinner, North London, about 25 minutes from Baker Street on the Metropolitan line.
Role Overview
The Client Relationship Manager will play a key role in supporting the sales function and managing a defined portfolio of PREDOMINETLY Bronze clients. The role focuses on sales administration, internal coordination, and project delivery support, ensuring a smooth end-to-end client experience and enabling Account Directors and Senior Client Relationship Managers to focus on growth and strategic opportunities.
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Key Responsibilities
- Lead and account manage a portfolio of Bronze clients, acting as the primary point of contact.
- Create and maintain account development plans for Bronze clients, identifying opportunities for growth and progression.
- Ensure strong day-to-day client relationships through structured communication and effective follow-up.
- Take ownership of assigned projects, ensuring timely delivery and clear communication throughout.
- Create proposals for the AD & SCRM and support by including reaching out for the internal costings to the relevant team.
- Be the point of contact for the delivery team.
Sales Support
- Provide comprehensive sales support to Account Directors and Senior Client Relationship Manager, including preparation of proposals, pricing support, and client documentation.
- Support the new business process, including booking administration and tracking.
- Assist in managing pipeline activity, including chasing pending approvals and client responses.
Commercial & Financial Administration
- Raise and manage invoices and purchase orders (POs) in line with company processes.
- Monitor and chase outstanding POs, invoices, and pending financial items to ensure timely completion.
- Maintain accurate client and project records within internal systems.
Project & Operational Coordination
- Brief internal Operations, Digital and Legal teams clearly and accurately to ensure smooth project delivery.
- Act as the central point of coordination between sales, operations, digital and legal for assigned projects.
- Ensure all projects are delivered in line with regulatory requirements, company processes, and client expectations.
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Process & Quality Management
- Maintain high standards of accuracy, attention to detail, and compliance across all client and project activity.
- Ensure effective handovers and documentation at every stage of the client journey.
- Contribute to continuous improvement of sales support processes and ways of working.
Skills & Experience Requirements
- Previous experience in a sales support, account support, or client services role, ideally within a marketing, media, promotions, or professional services environment.
- Strong organisational skills with the ability to manage multiple tasks, deadlines, and stakeholders.
- Excellent written and verbal communication skills, with confidence liaising with both clients and internal teams.
- High attention to detail, particularly in financial administration, documentation, and compliance.
- Commercially aware, with an understanding of sales processes and client lifecycle management.
- Comfortable working collaboratively with senior sales stakeholders (ADs and AMs).
- Proactive, reliable, and ownership-driven, with a problem-solving mindset.
- Confident using CRM systems and internal financial / project management tools.
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