Marsh McLennan
Client Relationship Officer
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Client Relationship Officer
Senior Account Executive / Account Director
Company: Marsh
About the Role
Responsible for maintaining, expanding, and growing a book of business focused on high-yield accounts or large portfolio accounts while meeting personal sales targets. This role leads a mid-to-large team of sales professionals (covering a broad region or niche industry) and ensures:
- Account Retention & Expansion: Advises on industry/regional standards, best practices, and retention strategies through market research, qualitative/quantitative presentations, and company political awareness.
- Account & Opportunity Prioritization: Develops methodologies for prioritising accounts based on market factors, competitor positioning, relationship health, and internal strategy.
- Key Account Delegation & Resolution: Approves major account delegation decisions, intervenes in conflicts or at-risk accounts, and leverages cross-functional input.
- Strategic Growth Initiatives: Crafts and executes expansion and marketing strategies tailored to specific markets or industries, ensuring tailored custom solutions that align with account objectives.
- Team Leadership: Manages performance, hiring, and talent development for a large sales team.
- Thought Leadership & Networking: Acts as a decision-maker in industry events and builds networks to remain connected with market trends and company representation.
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For U.S.-based colleagues, see additional responsibilities here and Marsh’s reasonable accommodations policy.
About Marsh
Marsh Risk is part of Marsh (NYSE: MRSH), a global leader in risk, reinsurance, capital solutions, people investments, and management consulting. Serving clients in 130+ countries, Marsh helps organisations build the confidence to thrive.
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Marsh values a diverse, inclusive, and flexible environment, welcoming people of all backgrounds andála. They foster hybrid work with local office requirements (at least 3 in-person days/week), including designated "anchor days" for team alignment.
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Diversity, Equity & Inclusion – Why Marsh Works Here
Marsh champion’s equality by championing a diverse workforce and adhering to equal opportunities in employment. If you identify as having a disability needing reasonable adjustments during recruitment, email: reasonableaccommodations@marsh.com.
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