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Client Sales Manager
Job Title: Client Sales Manager Department: Customer Reports To: VP, Customer and Trade Location: London
About ABASK ABASK shines a light on exceptional craftsmanship and design. Connecting people with the world’s finest objects and makers, ABASK celebrates the process of creation, honouring time-honed techniques alongside innovation. ABASK shares the skills and stories behind over 400 local and global artisans it has curated in one intuitively designed e-commerce environment that delivers the best in customer experience and service. Taking the hard work out of choosing the most unexpected gift, personal collector’s item, or interior design scheme, ABASK promises to deliver its unique edit of rare, exclusive, and one-of-a-kind pieces to over 165 countries within one to four days. ABASK obsesses over the highest quality materials and makers, inspiring its customers to covet the preservation of traditional craftsmanship; delight in the function of design icons; and take joy in modern heirlooms while cherishing the stories that accompany them. Role Overview ABASK is seeking a highly commercial, entrepreneurial Client Sales Manager to lead and accelerate the growth of our B2C business from our London HQ. This is a senior, sales-driving role: you will own and drive revenue, manage and mentor a growing customer-facing team, and play a pivotal role in establishing ABASK’s global private client base. While B2C is the core focus, you will flex into B2B where required— supporting high-value Trade clients, projects, and key commercial opportunities when needed. You will operate in a fast-paced, high-growth environment, requiring adaptability, strategic thinking, and a hands-on approach. This role will also support the potential launch and management of physical retail/showroom spaces in the UK, and require travel to the key ABASK customer hubs when needed.
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This role leads the Client Sales function, working in close partnership with our: Trade & Interior Design Manager, Customer Operations Manager (both based at our HQ in London), and our Trade Manager – US (based in our New York office).
Key Responsibilities Commercial Leadership & Sales Ownership Own and deliver ambitious B2C revenue targets Personally manage and grow a portfolio of high-value private clients Lead by example as a top seller—actively driving conversion and client retention Drive repeat business, upselling, and client lifetime value Identify opportunities to grow VIP, and private client services
B2C Strategy & Client Development Define and execute the the private client strategy in partnership with leadership Build relationships with high-net-worth individuals, collectors, and private clients Maintain a detailed CRM documenting client preferences, purchase history, important dates, and lifestyle insights Leverage customer insights to identify growth opportunities, new services, activations, and experiences
Team Leadership & Development Recruit, manage, and develop a high-performing customer facing team over time Set clear targets, KPIs, and performance expectations Coach team members through weekly 121s to improve sales performance, client management, and product knowledge
Client Experience & Brand Representation Act as a senior ambassador for ABASK Deliver exceptional, design-led service across all customer touchpoints Lead high-touch client interactions, including in-person consultations and events Champion ABASK’s brand, craftsmanship narrative, and product offering
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Operations, Clientelling & Reporting Own pipeline management, forecasting, and CRM discipline across the customer function Work with the Customer Operations Manager to ensure strong operational execution across logistics, and aftercare for top tier clients – your job is not done until the job is done Collaborate cross-functionally with merchandising, marketing, and operations teams Provide monthly performance reporting and insights to senior leadership Work with CRM to develop & execute a cohesive clienteling strategy
Any other tasks as reasonably required to fulfil the role within the business and it’s evolution.
Candidate Requirements 6–10+ years’ experience in luxury sales, private client services, hospitality, or high- touch client advisory Proven track record of hitting and exceeding sales targets Experience managing high-value B2C relationships Demonstrated ability to manage and develop teams in a commercial environment Entrepreneurial mindset with the ability to thrive in a fast-scaling business “Little black book” of HNW clients preferred Excellent communication, negotiation, and relationship-building skills Strong visual sensibility, space planning knowledge, and appreciation for fine craftsmanship A positive attitude that thrives in a ‘scale-up’ environment
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