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Client Service Director
AND Digital: Client Service Director – Roles Overview
About AND Digital
AND Digital is a tech company dedicated to accelerating digital delivery and eliminating the digital skills gap. Since 2014, we’ve empowered organisations to build better digital products and teams through trusted relationships with our local offices, or Clubs.
Our model of prioritising Partners through a regional team has driven unparalleled success—growing from inception to over 1,300 people across the UK and Europe, with global plans on the horizon. Join us and help us fulfil our mission to close the digital skills gap worldwide.
The Role: Client Service Director
This is a strategic and pivotal role that shapes decade-long relationships between Clubs and clients. As the Client Service Director, your primary responsibility is:
- Build relationships with clients, prioritising long-term partnerships.
- Manage client accounts and identify growth opportunities to increase revenue.
- Act as an escalation point for clients and delivery teams, ensuring smooth project execution.
- Lead dream teams for clients, sourcing and managing talent to meet project needs.
Key Responsibilities
Client relationship building
- Manage a portfolio of clients, fostering trust with senior stakeholders.
- Ensure AND Digital’s impact aligns with client goals.
Growing accounts
- Develop feasible account strategies that drive mutual value (for clients and AND).
- Identify and successfully pitch new business opportunities to maximise revenue potential.
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Client assurance & operations
- Oversee day-to-day client needs, including clear communication, onboarding, and rotations.
- Ensure accurate scheduling for internal and client meetings.
Leadership
- Clearly articulate AND Digital’s mission and values to clients and teams.
- Align our goals with client objectives and our own organisation-wide aspirations.
Commercial management
- Maintain long-term, successful relationship-based accounts with minimal support.
- Prevent revenue leakage with proactive commercial oversight.
- Assist with Statement of Works (SOWs) and understand contract terms & risk management.
Team building
- Assemble the right team for each client’s needs and legal factors.
- Manage scheduling meetings to keep operations aligned.
Your Qualities & Experience
Because this role demands long-term impact, we’re looking for someone with:
- Proven success as an Account Manager, diplomatically steering accounts with strategic focus and commercial insight.
- Expertise in relationship management, ensuring clients see AND Digital as a trusted advisor.
- Strong communication skills to look ahead, collaborate strategically, and find opportunities.
- The ability to lead and inspire a team to deliver successful outcomes.
Why Join AND Digital?
Our three core values—wonder, share, and delight—shape how we work with clients and our culture. We believe in curiosity, collaboration, ambition, and fun to drive innovation.
When you join AND, we give you:
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Work with meaningful impact
- Projects with high-profile clients and work with big consequences.
Flexible working
- our "Blended Working" model lets you choose: work from home, your Clubhouse, on-site with clients, or just for a change of scenery.
Built-in career progression
- A dedicated career scrum team to guide skill development and set professional goals.
- Annual training budget for upskilling with paid study time.
Team empowerment
- Monthly and quarterly team socials (on us)—everything from after-work drinks to expanding outlooks with new experiences like driving courses.
Psychological safety for growth
- A supportive environment where you can own your voice, evolve, and challenge yourself.
Benefits
- 25 days holiday + flexible bank holiday allocations
- Share scheme for investing in the company’s future
- £1,000 Flexifund to personalise benefits (e.g. gym, cycle-to-work scheme, health/dental/optical cash plan)
- Private medical insurance
- 6% employer pension match when you contribute 2%
- Undisclosed enhanced benefits (PDF not included in raw text)
(For a full list, please visit)
Equal Opportunities Statement
At AND Digital, diversity is a strength. We’re committed to inclusive opportunities, ensuring every applicant feels supported. Adjustments to applications and processes can be requested by discussing with our recruitment team.
If you’d like us to accommodate your needs, please bring it up early and openly. Let’s catch the wave of excellence together.
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