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**Client Service Manager – HSBC
Start a career that sets you apart with HSBC, where every role has the potential to take you further. Whether you’re aiming to reach the top or explore a bold new direction, we offer unmatched opportunities, support, and rewards to help you flourish.
About HSBC
HSBC is one of the world’s largest banking and financial services organisations, with a presence in over 50 countries and territories. Our mission is to empower businesses, strengthen economies, and help people realise their aspirations—by being where growth thrives.
As an experienced professional, we invite you to join our team as a Client Service Manager in the UK.
About the Role
As the Client Service Manager at HSBC in the UK, you’ll drive exceptional service excellence while contributing to client satisfaction and organisational efficiency. In this high-impact role, you’ll benefit from:
- Tailored professional development to help you progress
- A competitive pay and benefits package, including:
- Private healthcare (available to all UK-based employees)
- Enhanced maternity, paternity, and adoption pay, plus flexible return-to-work support
- Contributory pension scheme with a 50% employer contribution
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Key Responsibilities
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Client Engagement & Inquiries
- Address and resolve simple to complex client service requests with speed and precision
- Deliver proactive responses, ensuring every client’s needs are met and expectations exceeded
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Escalation Management
- Take ownership of client escalations, cross-border service escalations, and escalated project inquiries
- Oversee remediation processes for issue resolution, then communicate clearly with clients and internal stakeholders
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Strategic Oversight
- Review client case trends to spot opportunities for service improvements
- Assess risks and proactively address complex queries, helping build a more resilient service model
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Client Project Coordination
- Lead and complete local client initiatives, while facilitating local execution of global client projects
- Maintain and up-to-date contact directories across internal and external stakeholders
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Client Training & Enablement
- Train clients and staff on HSBC’s Global Digital Platforms, empowering users to get the most from our tools
What We’re Looking For
To thrive in this role, you’ll need:
- Exceptional customer service skills—demonstrating empathy and adaptability
- Experience in fast-paced, high-priority service environments, handling dynamic tasks with precision
- Analytical and problem-solving mindset; enjoy untangling challenges for the benefit of teams and clients
- Strong communication and relationship-building skills, with proven experience engaging cross-functionally—both internally and externally—to foster trust and alignment
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Open to Difference. Committed to Inclusion.
We believe diverse perspectives make us stronger. At HSBC, international borders, background, or experience won’t limit your potential. Our mission is to remove every barrier to career success so you can do your absolute best.
As a Disability Confident Leader, we’re actively committed to fair hiring and offering interviews to:
- Candidates living with disabilities
- Those with long-term conditions
- Neurodivergent people …provided you meet the role’s essential requirements.
If you require accommodations or adjustments during the hiring process—whether in interviews, assessments, or accommodations—please connect with our Recruitment Helpdesk.
🔗 Contact: hsbc.recruitment@hsbc.com to discuss your needs.
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