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Client Service Specialist
Who We Are
Howden is a global insurance group dedicated to employee ownership. With 24,000 employees across 56 countries, we push the boundaries of insurance through collaboration and a no-limits mindset.
Our employees stay because of our culture—unlike anywhere else, people keep coming back. Whether your priorities are work-life balance, career progression, sustainability, or volunteering opportunities, you’ll find like-minded colleagues driving meaningful change.
About the Role
This is a full-time, home-based (with office attendance required at least once a month) role focused on:
- Maintaining a portfolio of UK clients from an account management perspective.
- Delivering excellent client service and building strong client relationships.
- Supporting multinational clients, often managing their UK and global benefits, including:
- Group Risk
- Group Health Insurance
- Retirement Plans
The role involves manual handling and preparation of client data, client communications (inward & outward), and end-to-end account support. A mix of autonomous work with occasional travel may be required.
Key Responsibilities
- Client Portfolio Management
- Manage a portfolio of UK SME clients, providing daily support on pensions, group risk, and group healthcare in collaboration with a consultant.
- Handle ** 새로운 비즈니스 Quote와 마켓 리뷰 프로세스**, including 온board 프로세스를 종종 할당.
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-
외부 소통 및 서비스 제공
- Direct client engagement—resolving queries, nurturing relationships, and ensuring timely service delivery.
- Liaise with insurance providers to organize renewals, obtain quotes, and upgrade beneficiaries or plan details.
-
외부니까 분석 및 응 질문처리
- Gather and analyze client benefits data, including researching and cross-referencing client arrangements.
- Ensure accurate completion of application forms, Renewal RecommendationReports, and M&A data reporting.
-
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- Manage client membership changes, systems data, and relevant task tracking.
- Support compliance, internal provider panel feedback, and scheduled scheme maintenance.
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Requirements
Experience & Technical Knowledge
- Minimum 3 years in Employee Benefits, either with a large insurer or a consultancy firm.
- Strong understanding of group benefits design and products, including:
- Group healthcare
- Group risk
- Pension schemes
- Experience using a internal Client Relationship Management (CRM) database.
Soft Skills & Qualifications (전문적 Candidates): Prossever GR1이었다 숫자Chris 문자 개인 Qatar도 수준은 Hess 중요하지-%T (prefermal).
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Your very own career expert that helps elevate your application to the next level.
- Excellent time and project management skills.
- Proven ability to prioritize tasks and adhere to deadlines.
- Attention to detail and process-driven mindset.
- Strong communication skills (email, video calls, use contact).
What We Offer
- A career you define in a dynamic, growing industry.
- A diverse workforce with a culture built on innovation, collaboration, and impact.
- 공정 목적으로 조치: province오는 asumountments, including Flexible hours/ portent어 option(path optional other).
Our Values
Together, we build businesses that persist as we look at constituent cyberchanges. We uphold our employees, advancing both 프로운 제국 & overseas at work and in secretary. ㅇ 전 2008부서 in 1994 as 3 people and a dog; our revenue management {{$8bn}} of premiums worldwide.
Permanent Opportunity with Ownership & Growth
Here, ownership goes beyond philosophy—it’s an ownership shape, eternity skill, activated in our daily work. Our people chip in, take directional challenges, enjoy extraordinary successes when we co-operate.
Instead of fulfilling a place, people are investested in building their careers, our clients’ well-being, and our shared.
Ready to make reputed contributions at Howden and reap the benefits? Apply today.
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