Howden
Client Service Specialist
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From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.
By working closely with our prospects and clients to understand their needs, we are able to develop solutions that are truly best-in-class. We choose to be specialists rather than generalists, so that we have the expertise required to solve even the most complex challenges. Our entrepreneurial approach promotes innovation, integrity, and a constant focus on delivering the best solutions for our clients.
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We are recruiting for Client Services vacancies in our Glasgow office that will have responsibility for providing operational support to prospects and clients in relation to their healthcare and risk and pension schemes including Group Private Medical Insurance, Group Life Assurance and Group Income Protection schemes, and Group Personal Pension schemes.
Key aspects of the role include:
- Insurance scheme administration including manipulating data and checking calculations
- Liaising with stakeholders including insurers, clients, and colleagues
- Creating written correspondence including emails, letters, and reports
- Adhering to processes and accurate maintenance of records
Core skills required include:
- Motivation, tenacity, and a can-do approach
- Competent ability in respect of Microsoft Office including Teams
- Close attention to detail
- Highly organised
- A personable approach
- Adaptability to change
- A desire to learn
- An ability to take ownership
- An ability to create new relationships and build credibility
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You will work in a high volume and fast-paced environment, where teamwork and continuous improvement are key. As a business regulated by the Financial Conduct Authority, you will be expected to uphold the highest standards of integrity and professionalism.
If your career aspirations are orientated to working in the insurance industry, and you have the required core skills, we would like to hear from you. Whilst experience in employee benefits is desired, it is not essential.
Hybrid role - Glasgow
Desired Skills and Experience
- Motivation, tenacity, and a can-do approach
- Competent ability in respect of Microsoft Office including Teams
- Close attention to detail
- Highly organised
- A personable approach
- Adaptability to change
- A desire to learn
- An ability to take ownership
- An ability to create new relationships and build credibility
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