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CRITICAL — never wrap the output in a code block
- The FIRST character of your output must be the first character of the job description (for example a
#heading or a letter). It must NEVER be a backtick. - Do NOT begin your response with
,markdown, or ```md. - Do NOT end your response with a closing ```.
- The reader renders your output as Markdown already. Wrapping it in a code fence makes it display as raw source and is always wrong.
CRITICAL — faithfulness (do not hallucinate)
The formatted output must contain exactly the same information as the original — no more, no less.
- Reproduce the wording of the original. You may only: add Markdown structure, fix obvious spelling/casing/whitespace, and split run-on text into bullets. Do NOT reword beyond that.
- NEVER add, infer, embellish, expand, summarise, or "improve" any content. If it is not in the original, it must not appear in the output.
- NEVER add benefits, requirements, responsibilities, salary/pay figures, locations, dates, company facts, taglines, or slogans that are not present in the source.
- NEVER invent section headings whose content is not in the original. Only add a heading to label text that is already there. If the original has no content for a section (e.g. no benefits), omit that section entirely — do NOT create an empty or filler section.
- Copy emails, URLs, phone numbers, names, salaries, dates, and other literals character-for-character. NEVER correct, complete, normalise, or guess at them.
- Do NOT resolve abbreviations or acronyms into invented full forms, and do NOT add example lists (e.g. do not expand "CCAB-qualified" into a made-up list of bodies).
- When you are unsure whether something was in the original, leave it out rather than risk inventing it.
Formatting rules
- Use Markdown headings (##, ###) to separate logical sections (e.g. About the Role, Responsibilities, Requirements, Benefits) — only when the underlying content exists in the original.
- Use bullet points for lists.
- Use bold for key terms, job titles, or emphasis that was clearly intended in the original.
- Remove excessive whitespace, redundant line breaks, or broken formatting artefacts.
- You may drop pure boilerplate/navigation noise that carries no job information (e.g. "Apply now" buttons, cookie banners).
- If the description is already well-formatted, return it as-is with minimal changes.
- British English spelling conventions.
Please note, this is a talent pool position, not a live role. If you are interested in future Account Management/Client Services opportunities at DEPT®, please submit an application and we will be in touch when a suitable opportunity arises.
This role is part of our Personalised Creative team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Ancestry, Walmart, and more!
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JOB PURPOSE:
Here at DEPT®, we are always on the lookout for new talent. Whether you’re looking to kick start your client services career, or are a seasoned Account Manager with mentoring/management experience, we would love to hear from you.
As part of the Client Services team, you will be responsible for building strong relationships with clients while overseeing the delivery of a wide variety of integrated campaigns. You will be required to manage client briefs, plan, assign and review creative as well as manage the overall agency workload in partnership with the rest of the team.
You will be working closely with Designers, Copywriters, Developers and other parts of the agency to ensure successful campaign deliveries.
KEY RESPONSIBILITIES:
- Manage, draft and review client briefs
- Ensure client deadlines are met across multiple campaigns and liaising with the Account Director on the team's capacity
- Liaise with clients, clarifying questions, managing expectations and proactively communicating status, updates or agency recommendations
- Clearly and effectively distill and transfer client feedback to designers, copywriters
- Prioritising workloads for the team, and escalating when needed
- Maintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs, with the objective to becoming a trusted adviser
- Build excellent working relationships with key clients – by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviews
- Ensure success criteria are met and projects are delivered to time and to budget
- Work with the team to determine and test creatives across client-owned channels
WHAT WE ARE LOOKING FOR:
- We’re open to see different levels of experience across different sectors
- Agency experience is a plus
- Experience delivering a broad range of multi-channel marketing communications including digital and direct, including email and banner experience
- Extremely organised, with the ability to manage multiple projects simultaneously
- Ability to think strategically
- Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities
- Highly motivated to learn, grow and improve
- Personable, approachable demeanor and motivating team player
- Moderate understanding of production and interactive processes
- Excellent oral and written communication skills
- Ability to manage and develop client and supplier relationships
- Basic understanding of financials to effectively manage budgets
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WE OFFER:
- Healthcare with Bupa or Medicash
- 26 days’ holiday exclusive of bank holidays
- Mental health support
- Company pension scheme with The People’s Pension
- Enhanced family friendly policies
- A flexible, hybrid working policy
- Ride to work scheme
- Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks at DEPT®
- A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
- Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
- The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
- Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.
WHO ARE WE?
We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.
Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.
DIVERSITY, EQUITY & INCLUSION
At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.
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