Health Partners Group
Client Services Administrator
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At Health Partners, we pride ourselves on being one of the UK’s leading providers of occupational health and wellbeing solutions. We partner with organisations across diverse industries, helping them to support the physical and mental health of their employees.
Please note that the closing date for this vacancy is subject to change and the advert may close earlier if sufficient applications are received. We encourage early applications to avoid disappointment.
REF JOB: JOB6408
Role Outline
As a Client Services Administrator with Health Partners, you will play a key role in supporting the Client Relationship Team and ensuring the smooth management of client services. You will oversee client communications, manage inboxes, and handle administrative tasks such as setting up new clients, maintaining CRM systems, and providing monthly or ad-hoc management information reports. You will also assist in tracking client spend, sending out commercial updates, and distributing service certificates and documentation.
You will support the Client Relationship Team by collating and sharing information, preparing documents, and assisting with data reporting as needed. A key part of this role is managing your time effectively to meet multiple deadlines while maintaining high standards of accuracy and professionalism.
This is an excellent opportunity for a highly organised and detail-oriented individual with strong IT skills and a proactive approach.
What You’ll Be Doing
- Manage the HK Client Services and HK Enquiries inboxes
- Update CRM systems as required
- Directing queries to the right people/ teams.
- Setting Up New Clients within 5 working days, ensuring that the all the relevant information is logged on the system and the client receives the correct documents.
- Provide client MI on a monthly, quarterly or ad-hoc basis for smaller clients. Assist the Data Analyst with obtaining monthly MI for specific clients and assist with reports where required.
- Provide administrative support to the Client Relationship Team as needed. This could be completing documents, sharing documents with clients, collating information, providing information.
- Help track spend for smaller spending clients and engage with them where required
- Send out monthly commercial increases
- Send out Collection Service Certificates and documents
- Attend weekly Team meetings and other meetings where required
- Attend Training Sessions where required
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What We Are Looking For
- Minimum 2 years in administration role within the private sector
- Excellent time and diary management – must be able to manage own time and diary, whilst working remotely across the UK, attending client meetings, and Medigold Health sites where appropriate.
- Excellent knowledge of Outlook, Word, Excel and PowerPoint is essential.
- Knowledge and experience of data reporting platforms and CRM systems is desirable.
- The ability to work under pressure and meet multiple deadlines in line with client and business requirements.
Location
Home based within the UK
Remote Working Disclaimer
Please note that this job advert is for remote working from home in the UK only.
Working from abroad is not allowed and will not be considered for this role. Applicants must ensure they are able to legally work and reside in the UK and must be available to work during UK working hours.
Any applications from individuals who are not able to meet these requirements will unfortunately not be considered.
Hours
37.5 hours per week (7.5 hours per day, Monday to Friday between 8am & 6pm)
Salary
£24,784.50
Company Benefits
We appreciate the people who work with us and our rewards package is reviewed regularly to reflect that.
Our Current Benefits Package Is
- Competitive annual salary dependent on qualifications and experience
- Contributory pension scheme up to 6%
- Life assurance
- Starting on 25 days annual leave plus bank holidays, increasing with length of service
- Have a day off for your Birthday (non-contractual benefit)
- Discounted gym membership
- Cycle to work scheme
- Health cashback plan
About Health Partners
Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK’s leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives.
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With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals, including occupational health advisors, physicians, physiotherapists, and counsellors, delivers tailored, evidence-based solutions designed to meet the unique needs of our clients and their workforce.
We pride ourselves on fostering long-term partnerships built on trust, professionalism, and results. Whether it’s through workplace health assessments, proactive wellbeing initiatives, or mental health support, Health Partners is dedicated to making a real difference.
At the heart of Health Partners is a culture of collaboration and continuous improvement. We believe in investing in our people and providing opportunities for growth, ensuring that our employees feel valued and inspired to deliver their best. By joining Health Partners, you’ll become part of a dynamic team that’s passionate about driving positive change in the workplace and beyond.
If you’re ready to make a meaningful impact in the field of health and wellbeing, we’d love to hear from you. Together, we can build healthier futures.
Diversity & Inclusion Statement
Health Partners are a proud member of the Disability Confident employer scheme
Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.
We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds.
Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone – regardless of difference.
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