Gaming Laboratories International, LLC
Client Services Assistant
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Client Services Assistant - Office based in Bangor, Gwynedd
About the Role
Gibraltar Licensing International (GLI) seeks a Client Services Assistant to support our Sales team. Join a global leader in gaming device testing and certification with over 37 years of industry expertise.
Why Work with Us?
We are a team of professionals dedicated to delivering world-class customer service to jurisdictions worldwide. Here’s what we offer:
- Competitive salaries
- Top-tier benefits
- A culture focused on employee development and career growth
- Opportunities to work and collaborate with colleagues globally in a diverse workplace (48+ nationalities represented)
Responsibilities
Core Duties & Responsibilities
The Client Services Assistant will provide administrative support to the Sales team and ensure smooth operations through the following:
- Support for Sales Proposals: Collaborate with Operations to draft, finalise, and submit accurate proposals in the Proposal Tracking System (PTS) for EMEA clients.
- CRM Management: Update the CRM system, ensuring client information, contacts, opportunities, and project details remain up-to-date and accurate.
- Report Generation: Create and track weekly/monthly reports, reporting to stakeholders across GLI.
- Client Inquiry Management: Respond to internal and external inquiries via email, addressing client needs with professionalism.
- Administrative Coordination: Handle essential administrative tasks for the Sales team, including but not limited to collaboration with:
- Legal, Finance, QA, and other internal departments.
- NDA processes, new GLI Access requests, JIRA Access requests, sanity checks, and project submissions.
- Ad-hoc Support: Execute additional admin tasks as needed to maintain operational efficiency.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Requirements
Education & Experience
- Preferable MBO/HBO degree level (or equivalent technical experience)
- Passion for customer support/success
- Plus points for experience with:
- CRM systems (especially Dynamics)
- Sales reporting
- Handling administrative tasks in a dynamic environment
Skills & Competencies
- Pro-active attitude with a structured way of working
- Stress resistance and ability to maintain focus under pressure
- Strong problem-solving skills (identifying/addressing inefficiencies)
- Team player with excellent communication skills (both verbal and written)
- Fluent English language skills
- Proficiency in:
- Microsoft Word, Outlook, PowerPoint
- Advanced Excel (including reporting tools)
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
GLI offers excellent paid benefits:
- 25 annual holidays (excluding bank holidays)
- Pension Plan
- Annual Discretionary Bonus
- Discretionary Annual Salary Reviews
- Multinational work environment: Work alongside colleagues from 48 different nationalities.
note: Employment is contingent upon ability to acquire a gaming license if required. GLI is a gaming company, and licensure may be mandatory for specific roles.
Additional Information This job description is not exhaustive. The role may evolve to include additional responsibilities at the employer’s discretion.
GLI is an Equal Opportunity Employer. We value diversity, and all qualified applicants will receive consideration without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location