Purpose

About The Role

To assist Advisers with providing an exceptional ongoing service to clients as well as supporting with the onboarding of new clients into the business.

Responsibilities

• Support Advisers in ensuring the annual ongoing suitability targets are met by setting up meetings, attending meetings and completing the relevant post-meeting documentation
• Creating Statements of Suitability (SOS) for clients post meeting and ensuring the annual review process is completed in a timely manner
• Help to input and process new business application forms, including GIA/ISA/SIPP, VCTS/EIS, Protection & Bonds, ensuring client accounts are set up correctly, including fee rates and account groups.
• Set up fee estimations on Commpay and ensure timely processing of initial fees
• Complete new business cases on the CRM system (Xplan), including advice events, ensuring the system is kept up to date
• Maintain compliant advice files in Practice Management System (Xplan)
• Be a second point of contact for clients to assist with queries and updates on transfers
• Action dealing instructions directly from clients and the Advisers for ongoing placement including switches, rebalances, investing monies and raising funds
• Process bond encashments and withdrawals
• Take responsibility to ensure that all client communication is accurate, appropriate & delivered at the right time, to include emails, letters and reports
• Liaise closely with 7IM’s Operations team to ensure full communication and understanding, minimising errors and maximising service levels
• Continually look at ways to enhance operational systems and procedures to maximise efficiencies, e.g., Xplan
• Continually suggesting realistic & appropriate improvements and solutions to problems to your line manager and others across 7im and review/create procedures when required
• Filing, in accordance with 7IM and FCA procedures
• Subscribing to 7IMs declared Mission and Tenets, & to Treating Customers Fairly (TCF) initiatives
• Ensure the 7IM VPVPs (Vision, Purpose, Values and Personalities) are followed throughout your working practices
• Other duties, as reasonably required by the line manager and 7IM