Kinleigh Folkard & Hayward
Client Services Consultant
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Client Services Consultant
Client Services Consultant – Wimbledon
About us
At KFH, part of the Lomond group, we are London’s largest property services group, and we are growing! Our portfolio includes sales, lettings, block management, survey, and financial services.
We pride ourselves on delivering exceptional service, working collaboratively and achieving the right results with integrity.
About the role
We are looking for a ** Client Services Consultant** to join our Client Services team in Wimbledon, with a focus on:
- Driving valuation engagements for our London-wide branch network through targeted client outreach.
- Supporting Branch Directors in growing our market share in Sales and Lettings.
- Championing exceptional customer service and operational excellence.
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Key responsibilities:
- Reviewing past valuations, withdrawn stock databases, and relevant property records to identify target clients.
- Qualifying and engaging potential clients via telephone and email, scheduling valuation appointments.
- Updating and maintaining database software with accurate records of interactions and follow-up actions.
- Delivering a high-standard customer experience, including cold-calling and relationship management.
- Initiating contact with past buyers and vendors, ensuring scheduled appointments and progress tracking.
Key requirements:
- Proven success in telephone sales within estate agency or a similar property services environment.
- Strong rapport-building and qualification skills, with the ability to persuade and convert leads into opportunities.
- Excellent verbal/written communication—confident in engaging with a diverse range of industry professionals.
- Demonstrated resilience, professionalism, and positivity—adaptable to fast-paced demands without compromising standards.
- A commercial mindset with the drive to meet KPIs while delivering genuine value to clients and the business.
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Why work with us?
- Equal opportunities: We celebrate diversity and inclusion in all aspects of employee culture.
- Comprehensive company benefits, including additional earning potential and exclusive client/employer discounts.
Join a purposeful team applying local knowledge to local needs. KFH. People. We get it.
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