Wilmington plc
Client Services Coordinator
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Customer Service Coordinator – Training Events
Location: Hybrid / London office (1 day per week) Salary: £28,500 per annum (dependent on experience) Contract: Full-time, permanent
About the Role
At Bond Solon (part of Wilmington plc), we empower professionals to excel in the legal landscape through award-winning training solutions. As our Customer Service Coordinator, you’ll play a pivotal role in ensuring smooth operations behind every successful training course—supporting clients, coordinating logistics, and bridging communication between teams.
This is an exciting opportunity to work at the heart of our operations, managing high-volume training events while delivering exceptional service.
Key Responsibilities
- Coordinate and administer both in-person and virtual training courses from start to finish
- Support clients, trainers, and internal teams, ensuring seamless experience
- Confirm technical and logistical details for client-led training sessions
- Manage relationships with venue teams, accreditation bodies, and suppliers to ensure high standards
- Troubleshoot and resolve virtual training platform issues
- Order and track delivery of course materials
- Act as the primary point of contact for client queries and team coverage
- Gather and review post-training feedback to drive continuous improvement
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What You’ll Bring
Essential:
✅ Administrative or coordination experience (preferably within training, events, or education) ✅ Confident communication and customer service skills—you thrive in client-facing roles ✅ Strong organisational skills with the ability to prioritise multiple deadlines ✅ Advanced Excel, Word, and PowerPoint proficiency ✅ Attention to detail to minimise errors in high-pressure environments ✅ Team player mentality with collaborative problem-solving abilities
Desirable (but not essential):
- Experience with virtual training platforms (Zoom, Teams, etc.)
- Understanding of training accreditation standards
- Knowledge of legal compliance or HR-related training
Note: Candidates must meet the essential criteria and have the right to work in the UK by their start date.
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What the Role Offers
✔ Hybrid working (based in London 1 day/week) ✔ 25 days’ annual leave (extendable via additional holiday purchase) ✔ Performance-related bonuses ✔ Vitality private healthcare, health cash plan, and life assurance ✔ Subsidised gym memberships & cycle-to-work scheme ✔ Discount vouchers & wellbeing support ✔ Purpose-driven work—helping professionals navigate legal compliance with confidence
About Us
For over 25 years, Bond Solon has helped clients build legal expertise and regulatory resilience. Now part of Wilmington PLC, we combine flexibility, innovation, and meaningful impact—giving you the tools to advance your career while making a real difference.
At Wilmington PLC, we believe in inclusion, flexibility, and growth. Whether you’re re-entering the workplace, career-changing, or seeking your next step, we’ll support you with learning, mentorship, and development opportunities.
Knowledge with purpose. Work that means something. 🚀 Ready to apply? Click here to join us!
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