Johnson Controls
Client Services Coordinator
Manchester
Posted 1 day ago
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What You Will Do
We are looking for a Service Coordinator to join our team in Newton Heath, Manchester. As a Customer Service Coordinator, you will be responsible for:
- Scheduling routine service visits and remedial work visits for subcontractors
- Dispatching callouts
- Completing subcontractor monthly work orders
- Fulfilling paperwork requests including chasing documentation
- Organising future dates
- Closing work down
- Other responsibilities
🎁 What We Offer
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave plus Bank Holidays
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits:
- Pension plan (up to 7% employer match)
- Life assurance
- Employee assistance program
- Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle-free commuting
- Dress Down Fridays: Casual attire to wrap up the week
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How You Will Do It
- Schedule planned maintenance, remedial, and reactive works for subcontractors
- Complete orders and send to subcontractors
- Work on multiple customer portals
- Liaise with teams to ensure visits are completed (nationals and local planners)
- Chase outstanding paperwork
- Provide first-class customer service via phone and email for planning and admin queries for internal and external customers
- Work with Service Managers to utilise engineers as productively as possible
- Work with other departments such as Sales, Billing, Facilities Management Helpdesk, and the subcontractor team to deliver a high level of customer service
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Required
What we look for
- Customer service skills and experience
- Outstanding written and verbal skills
- Ability to multi-task and work well in a high-pressure environment
- Computer proficiency with the ability to handle multiple applications at once
- Strong sense of urgency, attention to detail, and follow-through
- Excellent decision-making and problem-solving skills
- Good organizational skills
Preferred
- Previous planning or scheduling experience in a service role
- Salesforce experience preferred
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Skills
Customer Service Skills
Outstanding Written Skills
Outstanding Verbal Skills
Multi-tasking
Computer Proficiency
Attention to Detail
Decision-making
Problem-solving
Organizational Skills