Hopscotch Children's Therapy Centre
Client Services Coordinator - Healthcare
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About Hopscotch
Hopscotch Children’s Therapy Centre is a specialist paediatric clinic in central London, delivering Sensory Integration, Occupational Therapy, and Speech and Language Therapy to children with neurodevelopmental differences including autism, ADHD, sensory processing disorder, and dyspraxia. We support children and their families through EHCP-funded and private pathways, working closely with Local Authorities, schools, and multidisciplinary professionals.
We are in an active phase of growth, expanding our clinical team and developing an Alternative Education Provision at our adjacent premises. As we scale, the strength of our day-to-day operations matters more than ever, and this role is central to delivering it consistently.
The Role
We are looking for a capable, well-organised Client Services Coordinator to support the smooth day-to-day running of our clinic. Reporting to the Client Experience Manager, you will be the welcoming first point of contact for our families and the person who keeps front-of-house, scheduling, and clinic administration running consistently and professionally.
This is not a clinical role, but it requires someone comfortable working within a busy clinical environment alongside qualified professionals. It is a hands-on, people-facing role for someone who takes pride in being organised, reliable, and warm with families.
We particularly welcome applications from candidates with a front-of-house background in five-star hotels or premium hospitality, or from luxury brand retail and client-facing sales. The standards of service, polish, discretion, and attention to detail developed in those environments translate directly to the experience we want every child and family to have when they walk through our doors.
The successful candidate will bring a minimum of two years’ experience in a high-standard, client-facing environment, with a track record of reliable delivery and strong attention to detail.
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Reporting Line
This role reports directly to the Client Experience Manager and works closely with the wider administrative and clinical teams, including our Client Relationship Manager on front-of-house and family communication.
Key Responsibilities
Reception & Front of House
- Welcome children, families, and visitors warmly to the clinic.
- Deliver a consistently high standard of service so every family’s experience of the clinic is warm, calm, and professional.
- Keep reception and waiting areas professional, welcoming, and well organised.
- Answer telephone calls and respond to email enquiries promptly and professionally.
- Manage incoming correspondence and direct enquiries to the right person.
- Support visitors and external professionals attending the clinic.
Appointment Bookings & Scheduling
- Coordinate appointments using the clinic management system.
- Schedule assessments, therapy sessions, parent workshops, and consultations.
- Confirm appointments with families and manage cancellations and rescheduling.
- Support waiting list management and help maximise appointment utilisation.
- Keep clinician diaries accurate and up to date.
Client & Family Support
- Act as a first point of contact for routine parent and family enquiries.
- Keep families informed about appointments, reports, and clinic processes.
- Provide a friendly, supportive service to children and their families.
- Escalate complex or sensitive concerns to the Client Experience Manager.
Payments & Administration
- Process payments and maintain accurate payment records.
- Support invoice administration and routine payment enquiries.
- Assist with purchase orders and administrative documentation.
- Maintain accurate client records in line with GDPR requirements.
- Support the completion of registration and consent documentation.
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Clinic Operations Support
- Assist with therapist room allocation and scheduling.
- Support onboarding administration for new staff.
- Monitor clinic supplies and report operational issues.
- Provide reception cover and support service-improvement initiatives as needed.
Person Specification
Essential
- Minimum two years’ experience in a client-facing role, for example reception, customer service, healthcare administration, five-star hotel or premium hospitality front-of-house, or luxury retail/sales.
- Excellent communication and interpersonal skills.
- Strong organisational skills and attention to detail.
- Experience managing appointments, diaries, or bookings.
- Confident using Microsoft 365 and digital booking, reservation, or CRM systems.
- A professional, friendly, and empathetic approach.
- Able to stay calm and manage competing priorities in a busy environment.
- Understanding of GDPR and confidentiality in a client-facing setting.
Desirable
- Front-of-house experience in a five-star hotel or premium hospitality setting (e.g. reception, guest relations, concierge).
- Experience in luxury brand retail or client-facing sales, with a focus on personalised service and client relationships.
- Experience within a healthcare, therapy, education, or private clinic setting.
- Experience using a practice management or booking system (e.g. TM3).
- Knowledge of SEND, EHCPs, or paediatric services.
- Experience handling payments and invoicing.
What We Offer
- A varied, hands-on role with genuine development potential in a growing specialist clinic.
- Close mentorship from the Client Experience Manager and exposure to the wider clinical leadership team.
- Salary of £29,000 – £32,000 depending on experience.
- 20 days’ annual leave plus bank holidays.
- A centrally located clinic in Bloomsbury, WC1E.
- A supportive, mission-driven team environment.
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