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Client Services Executive
Client Services Executive – Ebury High Wycombe (Hybrid Role)
Ebury Helps Ambitious Businesses Unlock Global Growth
We foster an environment where innovation, collaboration, and growth thrive. If you’re passionate about solving complex challenges and driving global business transformation, let’s connect—we’d love to accelerate your career.
About Ebury
Ebury is a leading global fintech provider, delivering integrated solutions like business accounts, hedging, and financing—all on a single, seamless platform. Our mission is to enable businesses to operate, scale, and grow effortlessly across borders.
Since founding in 2009, we’ve grown into a collaborative community of 1,800+ "Eburians" across 70+ global cities, united by a commitment to innovation and accessibility. Our proprietary platform streamlines global cash flow management, helping businesses adapt and scale at every stage.
We believe in a world where diversity and inclusivity flourish, and we actively champion equity for all.
Location: Ebury High Wycombe Office Working Arrangement: Hybrid – 4 days in-office, 1 day remote per week Industry: Fintech, Currency & Payment Solutions
The Role: Client Services Executive – EMP Division
Ebury Mass Payments (EMP) is a Non-Bank Provider of high-volume currency and payment solutions. Our Client Services team is at the heart of every client relationship, ensuring seamless collaboration from post-sales support through to account management.
About the Division
Within Ebury’s Mass Payments team, you’ll support high-value global transactions, including currency trading, payment execution, and account maintenance. The acquisition of a new client base presents a transformative opportunity for ambitious candidates to shape this critical function.
What You’ll Do
As the Client Services Executive, you’ll be the go-to contact for our global clients, delivering tailored solutions that enhance their operations. Your role spans troubleshooting, relationship building, and proactive advisory services—all while leveraging your analytical and communication strengths.
Key Responsibilities
1. Front-Line Client Support
- Provide real-time troubleshooting for technical and operational queries on Ebury’s platform (e.g., payment delays, booking errors).
- Assist client teams in executing currency trades by guiding them through processes, resolving discrepancies, and identifying optimisations.
- Act as a liaison between clients and internal teams, translating complex financial or technical issues into clear, actionable updates.
- Offer confident, proactive currency advice—using your knowledge of Ebury’s global suite to refine client workflows and spot growth opportunities in their existing processes.
- Handle high-value/volume payment requests, sourcing transactions, and ensuring error-free delivery.
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2. Client Relationship Management
- Build and maintain long-term client trust through consistent communication, transparency, and responsive service.
- Monitor client accounts and identify red flags or inefficiencies—then escalate + resolve proactively.
- Conduct client training (virtual or in-person) on product features, compliance procedures, or usage workflows.
- Prepare client-focused deliverables, including:
- Demand growth reports
- Technical proposal demonstrations
- Trade solutions mapping reports
- Mobilise service solution cross-sell/upsell opportunities to enhance client retention.
- Track SLA compliance and account performance KPIs, reporting progress to the Manager-cum-Support Team Lead.
3. Collaboration & Process Improvement
- Work closely with Area Specialist and Sales teams to bridge gaps between service delivery and business development.
- Champion continuous refinement of account procedures to improve accuracy, reduce friction, and upskill the team.
- Play a crucial role in post-acquisition client integration, managing expectations and guiding seamless migration to Ebury’s tools.
What You’ll Need
We’re seeking a customer-obsessed, solution-driven professional with a deep affinity for accuracy, curiosity, and adaptability.
Essential Qualifications
- 1+ years in client service, customer-facing role, or account management (all settings welcome: financial services, tech, startups, sales support etc.).
- Proven ability for precision" (carrying trades, payment data, and banking missteps produces serious financial consequences—diligence is non-negotiable).
- Exceptional communication across channels—clear one-to-one conversations, polished emails, concise reports, and error-free phone scripts and handovers.
- A natural problem-solver—eager to troubleshoot, design mitigation playbooks, and advocate for clients internally.
- Team-collaborator mindset: comfortable bridging silos between Sales, Operations, and Delivery teams.
- Pressure outlook: comfortable balancing competing priorities, whether sprinting to meet mid-day currency workflow deadlines or escalating major incident tickets.
- Spice of variety: adaptable to an environment with daily dynamism (no two trade resolutions, client transitions, or accounts are the same).
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Nice-to-Haves
- Hands-on knowledge of: FX, international payments, or financial systems—though we’ve hired many exceptional external hires without this specialty.
- Experience with CRM platforms (Saltmind, Salesforce) + Microsoft Office Suite (Excel queries, PowerPoint responsibilities, accessibility features).
Why Ebury?
Imagine a workplace where your impact is visible, collaborative, and rewarded.
✅ Career Growth & Mindset
- Explicit pathways to leadership positions + specialisations from day one.
- Performance is celebrated—earning a bonus is standard, with scope to refine a budget aligned to your goals.
✅ Learning & Mentorship
- Your first six months will be paired with a peers mentor and shared workspace pod to ease the transition.
- Your growth-fit is actively discussed—we guide John/Bob towards inventive solutions they may have never considered, until Ebury.
✅ Technology
- Built solutions—use tools designed from the ground up to streamline your speed, flexibility, and autonomy. Less clunky software interactions, more enabling them.
✅ Team & Early Stages
- Bespoke tech team support, Engineer-in-Residence daily rituals, and no-bureaucracy structure.
- Fabricated to move true at speed internally and externally.
✅ Rewarding Company Culture
- A supportive, flat hierarchy where drawbacks and stellar interventions are greeted equally.
- Highs include bidding summer interns, bankrolled hub nights, and virtual event outlets for L&D.
✅ Competitive Offer
- Starting salary aligned with role experience today, with earnings capacity growing alongside your training curve.
- Tailored benefits (from healthcare to professional development stipends), reflecting the iron determination of our teams.
Automatic Say Hi to These People
Ray Farncombe | Head of Client Services LinkedIn: [Ray Farncombe](https://www.ly Armada)
We’re Equal Opportunity Employers
We’re committed to disability inclusion, fostering diversity in all forms, and actively building a space where every perspective shines—regardless of barriers.
Ready to accelerate your career in fintech? Click “Apply Today” and start finding your niche among 1,800+ rising professionals!
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