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Client Services Executive
About the Role Client Services Executive
Hybrid location – Ebury High Wycombe Office Working hours: 4 days in the office, 1 day working from home per week
Ebury High Wycombe Office - Client Services Executive seeks to join Ebury Mass Payments (EMP), a leading non-bank provider of high-volume currency and payment solutions. Ebury is a fast-growing leader in the fintech industry, built on helping businesses operate and scale globally.
About Ebury
Mission: Deliver sophisticated, integrated solutions — business accounts, hedging, and financing — on a single seamless platform, enabling global cash flow management. Since 2009, Ebury has grown to unite over 1,800+ Eburians across ~70 cities.
At the core of our proprietary platform lies a commitment to visionary innovation, ensuring businesses thrive in a borderless world.
The Role
We are looking for a proactive, detail-oriented Client Services Executive to join Ebury’s Cross-border Mass Payments team. As a key member of the Client Service team, you will serve as the principal point of contact for Ebury clients, ensuring outstanding experience through:
- Service Delivery: Provide day-to-day support to clients, including online platform troubleshooting, currency trade execution, and payment/banking queries resolution.
- Account Management: Oversee client accounts holistically — from implementation and training to identifying service enhancement opportunities.
- Problem-solving & Growth: Analyze client processes, leverage expertise, and proactively upsell/cross-sell solutions for improved long-term partnerships.
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Key Responsibilities
Client Relations & Service Delivery
- Serve as primary liaison ensuring clients’ needs are addressed with professionalism.
- Resolve high-priority issues: discrepancies in payment dates, banking data, or policy-led concerns.
- Train clients in-product usage, executing demos, and drafting tailored reports.
Operational Excellence
- Work with internal teams (account managers, finance, operations) to provide end-to-end client support.
- Monitor KPIs: Engagement scores, payment trends, client satisfaction indicators.
- Trend Analysis: Monitor for emerging issues and trends requiring preventive action.
Required Skills & Experience
✅ Core Requirements:
- Experience (1+ years): Prefers én customer-facing roles (e.g., client services, financial services, payments).
- Energy & Resilience: Handle pressure tactically to maintain efficiency.
- Communication: Iron-clad oral and written expertise in English (broad industry dialects welcome).
- Analytical: Numerical aptitude for discrepancy detection, often cross-logging or cross-carbon changes.
- Work Style: Driven to collaborate, adopt change, and foster relationships internally and externally.
- Computer Literacy: Proficient in Microsoft Office and CRM systems (e.g., Salesforce).
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✅ Bonus:
- Familiarity with foreign exchange, payments, or fintech adds weight.
Why Join Ebury?
Rewards & Career
- Performance-driven remuneration (+ annual discretionary bonus).
- Managed Pacing: 70/30 focus w/ room to prioritise for personal growth. Stylised career ladders with clear progression.
- Collaborative mentorship aligned with performers of today + clients.
Culture at Ebury
- Global FinTech home: Work with clients embracing rapid scaling in unfamiliar territories.
- Diversity & Inclusion: Our ecosystem thrives on difference—all talents belong, including those who identify with disabilities or neurodiversity.
Benefits Package
- Secure financial platform, with tailored rewards and comprehensive health/social benefits.
- Access to industry leading technology for superior performative solutions. Scale with your ambitions, supported with exceeding certifications and courses.
Get set to shape truly borderless business world—it starts with you. Ready to apply? Reach out directly to lead hire marrow union materials at[your email]*. For insights, pre incomes, or career discussion. LinkedIn ready? See me – Ray Farncombe – hiring #ONSITE importantly.
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