Blueco Healthcare
Client Services Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Client Services Manager
Client Services Manager – Blueco Healthcare
About Blueco Healthcare
Blueco Healthcare is a digital-first healthcare and pharmacy infrastructure provider based in Preston, Lancashire, specialising in weight management, women’s health, sexual health, and addiction.
We power some of the UK’s leading digital health brands—delivering clinical and pharmacy services, patient care, and deep API integrations across NHS programmes, private healthcare, insurance, and pharmaceutical manufacturer initiatives. Our pharmacy platform, Onescript, ensures seamless prescribing, dispensing, and medication fulfilment for tens of thousands of patients monthly. With 4x growth projected over the next year, we’re scaling through established contracts.
Overview
Blueco is hiring a Client Services Manager to serve as the primary relationship owner for a portfolio of healthcare partners. Our clients integrate with our platform to handle prescribing, dispensing, and medication fulfilment services.
Role Purpose
You’ll ensure clients receive exceptional service, maximise their use of our platform and APIs, and foster collaborative improvement with our operational, technical, clinical, and commercial teams. This is a trusted advisory role, not a sales-focused one—your focus is on partnership management, service optimisation, and ensuring success for both clients and Blueco.
Reporting to: Head of Services Direct line management responsibility: None
Key Responsibilities
Client Relationship Management
- Serve as the first point of contact for all client engagement.
- Build deeply trusted relationships with key stakeholders across client organisations.
- Lead monthly operational and service reviews, ensuring attendance and follow-through on decisions.
- Maintain a detailed understanding of each client’s business model, processes, and priorities.
Service Optimisation & Operational Improvement
- Identify and resolve operational challenges, recurring issues, and growth opportunities across client accounts.
- Analyse service performance data to collaboratively improve outcomes with clients and internal teams.
- Help clients understand and optimise “unhappy paths,” such as held orders, failed deliveries, prescription exceptions, and bottlenecks.
- Drive process improvements (internal, client-led, or joint solutions) to enhance efficiency.
- Facilitate clear operational documentation where needed.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Platform & API Enablement
- Develop expertise in our platform, workflows, APIs, and available data.
- Enable clients to leverage platform functionalities and API data effectively.
- Bridge the gap between clients and internal product/engineering teams to implement custom solutions.
- Guide clients on API changes and new functionality, ensuring they derive maximum value.
Reporting & Insights
- Monitor and track client performance and operational metrics.
- Produce bespoke reports to support client decision-making.
- Proactively analyse trends, risks, and opportunities to present actionable insights to both clients and internal stakeholders.
- Translate data into clear operational performance reports.
Client Change Management
- Assess incoming requests and triage appropriately (operational, technical, product-related).
- Coordinate cross-functional delivery involving operations, clinical, pharmacy, technical, and commercial teams.
- Communicate changes clearly and transparently to clients, ensuring smooth execution.
Client Onboarding
- Oversee structured onboarding of new clients, adhering to established processes.
- Lead integration reviews and test orders in UAT environments.
- Provide constructive feedback during implementation to improve client success.
- Orchestrate onboarding activities with internal teams to ensure seamless go-live.
Market & Industry Awareness
- Stay updated on digital healthcare trends, pharmacy regulations, and UK weight management developments.
- Share industry insights with clients to enhance their operations.
- Anticipate and advise on potential operational impacts from regulatory or market changes.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Skills & Experience
Essential
- Proven experience in B2B client relationship management.
- Operations-focused mindset with a proven track record in process improvement.
- Ability to bridge gaps between technical and non-technical stakeholders.
- Experience coordinating cross-functional teams (tech, ops, commercial, clinical).
- Strong analytical skills with data analysis and insight generation.
- Outstanding communication and presentation abilities.
- Self-discipline to manage multiple priorities independently.
- Comfortable in challenging assumptions and proactive problem-solving.
Desirable
- Familiarity with API integrations, SaaS platforms, or tech-enabled services.
- Experience in healthcare, pharmacy, or regulated environments.
- Knowledge of prescribing, dispensing, or medication fulfilment workflows.
- Familiarity with private healthcare or weight management programmes in the UK.
- Experience with business intelligence, reporting, or data software (e.g., Tableau, Power BI).
Success Measures
- Client satisfaction and strong relationship building.
- Effective resolution of client issues in a timely manner.
- Seamless onboarding and integration of new clients.
- Enhanced operational performance across all client accounts.
- High adoption and utilisation of platform capabilities by clients.
- Delivery of actionable client insights to drive decision-making.
- Successful cross-functional collaboration on service improvements.
Working Pattern
- Remote-first role.
- Flexible working options:
- Full-time (5 days/week)
- 4 days per week
- 5 days/week with a reduced daily schedule
- Reports to the Head of Services.
- No direct line management responsibilities.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location