Pulse Advertising GmbH
Client Services Manager
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Client Services Manager
About the Role
You thrive on building strong client relationships and translating business goals into impactful social media strategies? You're equally comfortable in a pitch room and a campaign debrief, and you know your way around creator marketing, platform trends, and performance data? Then this role is for you.
Tasks
- You own your client relationships end-to-end: from brief intake and strategic alignment to influencer marketing campaign delivery and performance reporting
- You translate client business and marketing briefs into data-driven social media strategies, ensuring KPIs, platform selection, and creator fit are aligned from day one
- You develop and present pitches for new business, upsell opportunities, and influencer activations, positioning Pulse's social-first capabilities with confidence and commercial instinct
- You oversee influencer campaign execution in close collaboration with internal strategy, talent, and content production teams, keeping timelines, budgets, and stakeholder communication on track
- You analyze and present campaign performance data across key social media metrics, drawing clear conclusions and actionable recommendations for your clients
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Requirements
- You have 3-5 years of experience in client services or account management at a social media, influencer marketing, or digital agency
- You are obsessed with social. You know what is trending, what big brands are up to, and which creators are hot right now
- You communicate clearly and confidently, in writing and in person, and can manage multiple client demands without losing composure
- You are commercially minded and able to identify and develop opportunities within existing accounts
- You are solution-oriented, structured, and a reliable partner for both clients and colleagues
- You are open to feedback, collaborative by nature, and motivated by delivering work that makes a measurable difference
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Benefits
- Time to pack your bags for Paris, London, Milan, Hamburg, or Berlin: you’re welcome to work abroad from any of our office locations
- We love to see you grow: our careers coach is on hand for one-to-one coaching sessions and team workshops
- We work hard and play hard, bringing our global team together to collaborate, learn from one another, and celebrate our successes
- Don’t fancy the office today? Our hybrid remote policy lets you work from home two days a week
- Keep your commute to a minimum: you’ll find all our offices right in the city centre
- For motivational high-paws and comforting cuddles, your four-legged friend is absolutely welcome at our offices
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