THG
Client Services Marketing Manager | LOOKFANTASTIC
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Client Services Marketing Manager | LOOKFANTASTIC
About THG
We are THG, a global eCommerce group on a mission to be the global online leader in beauty and sports nutrition.
Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.
From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.
With us, you’ll go further, faster. What are you waiting for?
Life at THG Beauty
We know that beauty isn’t one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic.
By combining our portfolio of owned brands (such as ESPA, Ameliorate, and Christophe Robin), along with a marketplace for over 1,300 third-party beauty brands through LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.
THG Beauty’s breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry’s digital strategic leader.
Client Services Marketing Manager (LOOKFANTASTIC)
Why be a Client Services Marketing Manager at THG Beauty?
As a Client Services Marketing Manager at LOOKFANTASTIC, you will own and lead brand partnerships and retail media strategy across a defined category, delivering best-in-class campaigns that drive measurable ROI and incremental revenue.
Sitting at the heart of commercial, marketing, and eCommerce, you’ll be responsible for end-to-end retail media planning, execution, and optimisation, managing key brand relationships, and contributing to wider category performance and profitability.
This role requires a balance of commercial acumen, strategic thinking, and analytical expertise, alongside the ability to lead campaigns and influence both internal and external stakeholders.
As Client Services Marketing Manager, you’ll:
Brand & Partner Management
- Own and lead relationships with key investing brands and partnership houses
- Act as the primary contact for retail media strategy, campaign planning, and performance
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Retail Media Strategy & Planning
- Own retail media strategy across assigned categories, aligning with brand objectives and trading priorities
- Develop annual and campaign-level media plans in line with Joint Business Plans (JBP)
- Continuously identify new revenue opportunities, inventory, and media products
Campaign Ownership & Execution
- Lead end-to-end delivery of retail media campaigns, including planning, briefing, execution, and reporting
- Oversee major campaign moments (e.g., launches, hero activations, peak trading)
Commercial Ownership & Revenue Growth
- Own brand budgets within your category, ensuring delivery against revenue and profit targets
- Manage and grow media investment through proactive pitching and upselling
- Lead commercial conversations, including pricing, investment levels, and campaign scope
- Identify new revenue streams and opportunities to increase supplier investment
Performance, Data & Insights
- Analyse campaign performance across key KPIs (
**ROAS**, **ROI**, **CTR**, sales uplift, acquisition) - Deliver clear, insight-led post-campaign analysis with actionable recommendations
- Use data to optimise live campaigns and inform future strategy
Cross-Functional Collaboration
- Work closely with Buying, Merchandising, Trading, CRM, Marketing, Tech, and Data teams
- Align retail media activity with wider commercial goals and category strategy
- Act as the internal retail media lead for your pillar, ensuring consistency and clarity across teams
- Drive strong working relationships to ensure seamless campaign delivery
Strategy Development & Innovation
- Conduct regular strategic reviews to identify growth opportunities across brands and categories
- Stay up to date with industry trends, retail media innovation, and platform developments
- Apply a data-led approach to continuously improve performance and ways of working
- Contribute to wider retail media strategy and process improvements
Team Leadership & Development
- Support and mentor junior team members, setting clear expectations and driving performance
- Provide guidance on campaign delivery, stakeholder management, and commercial thinking
- Contribute to building a high-performing, collaborative, and commercially focused team
- Lead by example in communication, organisation, and execution excellence
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Requirements
What skills and experience do I need for this role?
Essential
- Experience in retail media, digital marketing, eCommerce, or media planning
- Proven experience managing brand relationships and delivering commercial revenue targets
- Strong analytic skills with the ability to translate data into insights and actions
- Experience owning campaigns end-to-end, from planning to performance reporting
- Confident communicator with strong stakeholder management and presentation skills
Desirable
- Experience within beauty, FMCG, or consumer brands
- Knowledge of retail media platforms, sponsored ads, and programmatic
- Experience with tools such as Excel, Tableau, or Google Analytics
- An understanding of full-funnel marketing (onsite, offsite, CRM, affiliates)
Benefits
Career Development
- Access bespoke development programmes designed by our in-house Learning & Development team
- Continued development through our upskilling programme delivered in partnership with an industry-leading training provider
Enhanced Leave
- 25 days annual leave + bank holidays
- Annually, you receive a full day off on your birthday
- Enhanced maternity/paternity pay, depending on length of service
- Up to 10 days compassionate leave
- Ability to buy back up to 3 days a year
- Unlock 2 days volunteer leave after 12 months of service
Wellbeing Support
- Access to face-to-face and virtual appointments with our in-house GP
- Access to a 24/7 Employee Assistance Programme (EAP), provided by Bupa
- State-of-the-art on-site gym
- Access to our on-site physiotherapist
Other Perks
- Save up to 12% on personal tech through a salary sacrifice scheme
- Subsidised bus pass for travel from Manchester City Centre to our ICON office
- Up to 50% staff discount on THG brands
- On-site staff shop
- Employee referral bonus up to £1000 for successfully referring a new hire
- Special anniversary gifts at 5 and 10 service milestones
THG is a Disability Confident Committed employer. Please notify us during recruitment if we can make reasonable adjustments.
THG is committed to diversity & inclusion, and we encourage applications from all sections of the community.
Our process may take feedback due to high application volumes. Responses occur within 14 days after application. If you haven’t received one or have inquiries, contact the Talent team.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills