THG
Client Services Marketing Manager | LOOKFANTASTIC
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Client Services Marketing Manager | LOOKFANTASTIC
Client Services Marketing Manager - LOOKFANTASTIC
About THG
We are THG, a global eCommerce group on a mission to become the global online leader in beauty and sports nutrition.
Our portfolio includes leading retailers and brands such as:
- 👑 [LOOKFANTASTIC]
- [Myprotein]
- [ESPA]
- [Perricone MD]
- [Cult Beauty]
These utilise our two core businesses: THG Beauty and THG Nutrition. A team of over 2,500 people work together, globally, across locations like Manchester and New York, to turn bold ideas into impact. With us, you’ll grow faster and further.
Life at THG Beauty
Beauty is always evolving—and so are we.
Through LOOKFANTASTIC, Cult Beauty, Dermstore (our beauty marketplaces catering to over 1,300 brands), alongside our owned brands ESPA, Ameliorate, and Christophe Robin, we empower customers worldwide to feel and look their best.
More than just a retailer, THG Beauty stands as the global digital partner of choice for beauty, driving the shift online and fostering relationships with brands as partners, owners, developers—and manufacturers.
Why Become a Client Services Marketing Manager at THG Beauty?
As Client Services Marketing Manager[ LOOKFANTASTIC ], you’ll lead brand partnerships and retail media strategy within assigned beauty categories, ensuring high-performing campaigns that deliver measurable ROI and incremental revenue growth.
By sitting at the intersection of commercial, marketing, and eCommerce, this role requires a unique mix of: ✔ Commercial acumen ✔ Strategic thinking ✔ Analytical expertise ✔ Leadership and stakeholder influence
You’ll shape the online beauty landscape, driving performance while championing cross-functional collaboration.
Key Responsibilities
1. Brand & Partner Management
➔ Own and lead relationships with high-value brands and partnership houses ➔ Act as the primary retail media contact for campaign strategy, planning, and performance
2. Retail Media Strategy & Planning
➔ Align retail media strategy with brand objectives, trading quotas, and Joint Business Plans (JBP) ➔ Identify new revenue opportunities—inventory, branding packages, and media products
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3. Campaign Ownership & Execution
➔ Own full-degree campaigns, including:
- Planning & briefing
- Execution & optimization mid-flight
- Post-campaign reporting ➔ Lead key campaign moments (e.g., product launches, hero activations, peak trading periods)
4. Commercial Ownership & Revenue Growth
➔ Budget ownership for assigned categories, driving profitability and revenue targets ➔ Proactively pitch, upsell, and grow brand investments, negotiating scope, pricing, and investment levels ➔ Identify new revenue streams to increase supplier commitment
5. Performance, Data & Insights
➔ Analyze campaigns via KPIs (ROAS, ROI, CTR, sales uplift, attribution modeling) ➔ Deliver clear, data-driven post-campaign analysis with actionable recommendations ➔ Use insights to optimize live campaigns and future strategy
6. Cross-Functional Collaboration
➔ Work closely with:
- Buying & Merchandising
- Trading & CRM teams
- Tech & Data
- Marketing ➔ Align retail media activity with departmental and category strategy goals ➔ Manage cross-team consistency and clarity ➔ Foster strong relationships for seamless execution
7. Strategy Development & Innovation
➔ Carry out quarterly strategic reviews, uncovering growth opportunities ➔ Stay ahead of industry trends, retail media evolution, and tool introductions ➔ Lead continuous improvement, focusing on data and efficiency
8. Team Leadership & Development
➔ Support and mentor junior team members, setting clear performance expectations ➔ Guide campaign execution, stakeholder engagement, and commercial success ➔ Build a high-performing team culture and champion shared goals
What Skills & Experience Do You Bring?
Essential
✅ Experience in:
- Retail media
- Digital marketing & eCommerce
- Media planning ✅ Proven track record managing brand relationships and achieving commercial targets ✅ Strong analytical skills able to interpret data and translate insights into action ✅ Hands-on end-to-experience campaign ownership ✅ Sharp communicator with abilities in stakeholder management and presentations
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Desirable
🔹 Sector knowledge in beauty, FMCG, or consumer brands 🔹 Deep understanding of retail media platforms + community buying (sponsored ads, programmatic) 🔹 Proficiency with data tools (Excel, Tableau, Google Analytics) 🔹 Full-funnel expertise (onsite, offsite, CRM, affiliate campaigns)
Benefits—A Th grill not just for Britain
Career Development
🔁 Fully bespoke in-house development programs & partner-led customized training
Work–Life
📅 25 days annual leave + bank holidays 🎁 Free birthday day off 👶 Maternity/Paternity leave adjusted to your service level 🤲 Up to 10 days compassionate leave ⏳ Buy back up to 3 extra days/year 🌍 Volunteer leave after 12 months
Wellbeing Support
🏥 On-site GP + virtual consultations 🌐 24/7 Employee Assistance Programme (EAP) by Bupa 💪 State-of-the-art on-site gym + physio
More Than Money
💻 Up to 12% discount on personal tech via salary sacrifice 🚌 Subsidised bus pass from Manchester city to ICON HQ 🛍 Up to 50% staff discount on THG Beauty/Sports Nutrition 🏠 On-site staff shop 🤝 Refer & earn—up to £1,000 rewards for every new hire
Milestone Perks
🎁 Anniversary gifts after 5 & 10 years
We belief in cricket! THG takes participation seriously. Foster diversity, inclusivity, and inclusion—we actively encourage applications from every background. Reasonable adjustments, if required for interviews, are expected to be shared with your talent team member upfront.
Note: Due to high demand, we typically respond to applications within 14 days. For queries, contact our Talent team.
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