Amber Employment Services Ltd
Client Services & Operations Team Manager
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Are you someone who thrives in a fast-paced environment where organisation, customer service and keeping people on track comes naturally to you?
We are working with a growing and highly service-focused business in Woking that is looking to appoint a Client Services & Operations Team Manager to support the day-to-day running of their busy office operation.
This is a hands-on role where no two days are the same. You’ll oversee a small office-based team, manage workflow and priorities, support customer enquiries, monitor allocations and help ensure the business continues to deliver a first-class service to its clients.
The role works closely alongside one of the Managing Directors, making this a fantastic opportunity for someone who enjoys responsibility, teamwork and becoming a trusted part of a growing business.
The Role
You’ll play a key role in ensuring the office runs smoothly day to day, keeping both the team and workflow organised while maintaining high standards of customer care and communication.
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Responsibilities will include:
- Overseeing and coordinating the daily workflow of a small office team
- Delegating and prioritising tasks throughout the day
- Ensuring customer enquiries are responded to promptly and professionally
- Monitoring team progress, workload and service standards
- Supporting the allocation of cleaners to new and existing clients
- Following up with clients to ensure satisfaction with the service provided
- Supporting the Managing Director with operational updates and reporting
- Maintaining accurate systems, workflow tracking and task management
- Identifying areas where efficiency and service can continue to improve
About You
We’re looking for someone who is naturally organised, calm under pressure and genuinely enjoys delivering excellent customer service.
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You may currently work within:
- Customer Service Management
- Client Services
- Office Management
- Operations Coordination
- Service Delivery
- Team Leadership
You’ll likely have:
- Experience supervising or coordinating a small team
- Excellent communication skills
- Strong organisational and multitasking abilities
- A proactive and dependable approach
- Confidence managing competing priorities in a busy environment
- A genuine pride in delivering a high level of service
- A positive, solutions-focused mindset
Most importantly, we’re looking for somebody who wants to become a valued long-term part of the business and grow alongside the company.
Additional Information
This is a full-time office-based position in Woking.
You will need your own transport due to the location of the office.
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