SS&C Technologies
Client Services Senior Analyst
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Client Services Senior Analyst
Job Description
SS&C Financial Services – Client Services Senior Analyst – London/Hybrid
About SS&C Technologies
SS&C is a global provider of investment, financial services, and software for the financial services and healthcare industries. Named to the Fortune 1000 list as a top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
About the Role
As a Client Services Senior Analyst at SS&C Solutions Limited, you will play a pivotal role in ensuring the highest level of client satisfaction and retention. You will act as a primary point of contact for a portfolio of clients, addressing their inquiries, resolving complex issues, and proactively identifying opportunities to enhance their experience with SS&C's products and services. This role demands strong analytical skills, exceptional communication, and a deep understanding of our offerings to effectively support our valued clients.
Responsibilities
- Act as the primary point of contact for client inquiries, issues, and escalations, providing timely and accurate resolutions, primarily for PACER.
- Troubleshoot and resolve technical and product-related challenges, focusing on low-volume, high-complexity cases that require analytical thinking.
- Conduct in-depth analysis of client needs and usage patterns to identify opportunities for service improvement and product adoption.
- Collaborate cross-functionally with internal teams (e.g., product development, operations, sales) to ensure seamless client support and issue resolution.
- Provide training and guidance to clients on SS&C products and services, ensuring optimal utilization and understanding.
- Prepare and present client reports, performance metrics, and service level agreement (SLA) reviews.
- Proactively identify potential risks or challenges within client relationships and develop mitigation strategies.
- Participate in client meetings and presentations, representing SS&C Solutions Limited professionally and effectively.
- Contribute to the continuous improvement of client service processes and documentation.
- Stay informed about industry trends, competitive landscape, and SS&C product enhancements to provide informed client support.
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Qualifications
- Hands-on experience with SS&C’s PACER asset-management platform is essential.
- Bachelor's degree in Business, Finance, Information Technology, or a related field.
- Minimum of 3-5 years of experience in a client-facing role, preferably within financial services or technology.
- Proven track record of managing and nurturing client relationships, with a focus on client satisfaction and retention.
- Strong analytical and problem-solving skills with the ability to interpret complex data and identify effective solutions.
- Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely.
- Proficiency in Microsoft Office Suite, particularly Excel for data analysis and reporting.
- Experience with CRM software (e.g., Salesforce) is highly desirable.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Strong organizational skills with the ability to prioritize tasks and manage multiple client engagements simultaneously.
- Demonstrated ability to learn new technologies and adapt to evolving product offerings.
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EEO Statement / Non-agency Disclosure
We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Background Checks
All offers of employment at SS&C are subject to background verification checks, including 5-year employment history, proof of eligibility to work in the hiring location, proof of address, credit check, and criminal record check (where permitted by local law). The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Applications will be accepted on an ongoing basis until the position is filled.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status, or any other classification protected by applicable discrimination laws.
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