etiCloud
Client Solutions Lead
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Client Solutions Lead
The Client Solutions Lead is the solutions expert within etiCloud. They are the consultative service our clients need to ensure their IT services are ahead of the curve and their business is running efficiently and securely from a digital perspective.
The Client Solutions Lead will take a full 360° approach to client service, ensuring exceptional customer experiences while driving growth through strategic account management, technology consultancy, and proactive upselling and cross-selling. This role is pivotal in maintaining strong client relationships, delivering tailored solutions, and ensuring maximized profitability of key accounts through contract renewals by providing through consistent engagement and value delivery.
The Client Solutions team work closely with Service Delivery, Project Management, and our Core Systems Engineering teams to ensure a smooth client onboarding and that clients are updated on implementations, and incident management.
As a Client Solutions Lead you will take a data driven approach to decision making and stakeholder management, whilst focusing on process improvement, innovation, and change management.
Key Responsibilities:
Customer Excellence & Service Management
- Act as the primary point of contact for key clients, ensuring timely resolution of queries and issues.
- Champion customer satisfaction by embedding best practices and continuous improvement initiatives.
- Oversee service delivery standards and ensure compliance with SLAs.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Account Management & Growth
- Manage a portfolio of key accounts, conducting monthly, quarterly, and annual reviews to assess performance and identify opportunities.
- Develop strategic account plans to maximize client value and retention.
- Identify and execute upselling and cross-selling opportunities aligned with client needs.
Technology Consultancy
- Provide expert guidance on technology solutions, ensuring clients leverage the full potential of etiCloud’s offerings.
- Collaborate with internal technical teams to design and implement bespoke solutions.
Contract & Renewal Management
- Monitor contract lifecycles and proactively manage renewals to maintain continuity of service.
- Negotiate terms where necessary to ensure mutual benefit and long-term partnerships.
Skills & Experience:
- Proven experience in client-facing roles within technology or managed services.
- Strong understanding of account management principles and customer success strategies.
- Ability to identify growth opportunities and deliver consultative solutions.
- Excellent communication, negotiation, and relationship-building skills.
- An understanding of IT infrastructure services, and cyber security services.
- Analytical mindset with the ability to interpret data and drive actionable insights.
KPIs & Success Measures
- Client satisfaction scores (CSAT/NPS).
- Revenue growth through upselling and cross-selling.
- Contract renewal rates.
- Timely completion of account reviews and strategic plans.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
If you do not have all of the above skills and experience, we would still be interested in hearing from you as we are able to provide training and development opportunities to grow within our teams.
Why join etiCloud?
Joining etiCloud Ltd isn’t just about getting a job—it’s about growing a career with one of the UK’s leading cloud-based IT providers. You’ll be supported every step of the way in a friendly, professional environment where your development matters. Here’s what you’ll get when you become part of our team:
- Competitive Pay – We offer a salary that reflects your potential, with regular reviews to reward your progress.
- Annual Bonus – Get recognised for your hard work with a yearly company bonus.
- Career Growth – We’re big on development. You’ll have access to training, support, and opportunities to grow your skills and move up.
- 25 Days Off – Enjoy 25 days of annual leave, plus 8 bank holidays, to relax and recharge.
- Pension Scheme – Plan for your future with our company pension.
- Friendly Vibes – Work in a supportive, down-to-earth team that’s always ready to help.
- Modern Office – Our Sheffield office is secure, stylish, and comes with kitchen facilities and a coffee machine to keep you fuelled.
- Health and wellbeing - Private medical insurance and health cash plan
- Free Parking – No need to stress about parking—we’ve got free onsite spaces.
Apply now and take your next step in the world of tech with etiCloud!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills