Cultivating Client Relationships & Stakeholder Management

• The Ultimate Gatekeeper: Act as the strategic shield for the Innovation & Delivery Hub. You must confidently set and hold clear boundaries with clients to prevent scope creep, ensuring all technical requests are translated into crystal-clear briefs and formally signed off before execution begins.
• One clear view; Be the clients’ eyes at Genie Goals - ensure they have full visibility of their roadmap, their deliverables and their performance, (can be often across multiple markets or brands). Give your clients the confidence that nothing is missed with a clear and concise all-encompassing view.
• Empathetic Stakeholder Management: Apply exceptional people skills, deep empathy, and active listening to truly "put yourself in others' shoes" during client interactions. You must actively "sort through the noise" and "read the room" to uncover the client's true business challenges rather than just reacting to their immediate requests.
• Commanding the Room & Meeting Management: Chair key client meetings and Strategic Business Reviews as the independent, senior Genie Goals representative. You must exercise ruthless meeting management by bringing in the right points of contact (e.g., Innovation & Technical Leads, Heads of Channel) only when strategically necessary to enhance relationships, while being highly respectful of internal time and protecting the Innovation & Delivery Hub's utilisation rates.
• A ‘Chameleon Consultant’: As the the commercial strategic consultant for our clients, you are able to transfer and adapt your strategic thinking across all verticals and industries.
• Build unbreakable relationships: Accompany clients to Genie Goals events and face to face events and meetings ensuring they feel like Genie VIPs and that we are a true extension of their team.
• Supercharge the Supply Chain: Teamwork with the Innovation & Delivery Hub and the Heads of Channels is essential in a supply chain which works like clockwork. Feedback on workflows to constantly optimise with radical candor taking responsibility for your area of the supply chain.
• ‘Kaizan’: Proactively identify bottlenecks and implement solutions in order to make it easier to deliver exceptional service to our clients. Strive for excellence.

Commercial Ownership & Growth

• Portfolio Revenue & Scope Protection: Hold accountability for the top-line revenue and commercial health of your portfolio. While the Innovation & Delivery Hub owns execution efficiency, you are responsible for protecting the agency's margin by fiercely managing scope creep, setting clear boundaries, and ensuring all briefs are precise so technical time is not wasted.
• Commercial Negotiation & Upselling: Accountable for pricing, contract negotiation, and actively identifying upsell/commercial opportunities to increase client ‘stickiness’ and overall portfolio value. You will explicitly partner with Heads of Channel and the Head of Sales & Marketing to develop compelling and commercially sound upsell proposals.
• High-Stakes Account Leadership: Acting entirely independently, you apply your senior experience and authority to manage a strategically balanced portfolio. While you anchor the agency's largest and most commercially vital clients, you will also manage a fluid mix of smaller accounts to balance overall Gross Profit. You own their financial trajectory without the distraction of line-managing staff.
• New Business Leadership: Support New Business by leading the strategic elements of high-level pitch proposals and forging key industry partnerships.

Optimise performance through bold creative strategies

• Clear creative direction evolving with the brand at heart: Balance brand objectives and performance best practice to advise clients with a clear strategy which evolves with evolution and innovation in the platforms’ ecosystems.
• Strategic Concepting & Brand Translation: You'll take the client's overall brand message and translate it into brilliant, high-level strategic concepts. We'll look to you to spot macro social media trends and proactively suggest ways to incorporate them into the client's ad account.
• Collaborating on Testing Roadmaps: You'll share ownership of the creative testing roadmap with our Innovation team. While they bring the data, you're responsible for filtering the direction, walking client stakeholders through the plan, and ensuring it perfectly aligns with their broader business goals.
• Concept Curation & Feedback: Think of yourself as the strategic filter for the Innovation & Delivery Hub. You'll review their data-led concepts, identify which ones truly sing for the client's specific brand identity, and provide constructive, dot-connecting feedback.
• Strategic Creative Reviews: You'll run engaging creative strategy sessions with client stakeholders. The goal? Helping them improve their internal capabilities and effortlessly align their in-house creative output with our performance recommendations.
• Finger on the pulse of what makes a winning creative: Keep up to date on what makes the most compelling creative on all platforms - what works, what needs to change and what’s next.

Agency Contribution & Compliance

• Embody the Genie Behaviours: Embody the Genie Goals Behaviours, particularly Be Authoritative, But Always With Respect (bringing ideas with confidence and challenging clients) and Trust Built On Transparency. Be prepared to have the ‘difficult conversations’.
• One Genie: as the client lead, you need to know when to take the call and when to seek collective wisdom.
• Operational Accountability: Ensure you accurately record your time in Scoro and that the strategic direction you set strictly aligns with client SLAs to protect agency profitability.
• Compliance: Understand and comply with all GV guidelines for security, data protection, and GDPR compliance

What We Offer

• Remote Working Allowance
  We pay all Genies £126 per month WF