Value Retail PLC
Client Style Advisor
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Overview
You will act as an ambassador for our brand in our Bicester Village Outlet store. Your focus will be to maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on-brand focus. In doing so, creating and maintaining loyalty to both the store and the brand.
Responsibilities
- Provide excellent service through continued commitment to our service values and standards.
- To know and achieve your, and the store's daily, monthly, and annual sales targets.
- Demonstrate knowledge and understanding of different sales techniques, for example cross-selling, to drive your sales and KPI's.
- Responsible for opening/closing the store, with any relevant tasks during this time.
- Maintain an understanding of current products, trends, and collections and ensuring that clients are informed and aware.
- Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company.
- Achieve a score of at least 85% in any mystery shop report in which you are the primary sales associate.
- Understand all policies, procedures, and compliance.
- To ensure that all relevant procedures and policies are understood. To carry out work according to those standards.
- Presentation must be in line with the company's uniform and grooming standards.
- Understand and align with PCI compliance policy and regulations, consistently.
- Adheres to Security and Health and Safety regulations.
- To replenish stock and maintain high standards of merchandise and product presentation.
- Maintain your designated 'area of pride'.
- Support the store with cycle counts and during bi-annual inventories.
- Support with the processing of shipments and transfers, in line with the relevant procedures.
- Additional ad hoc duties as when and where necessary within the defined levels of responsibility and accountability of the Client Style Advisor role.
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Qualifications
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- Excellent communication skills. English is a requirement, other languages are helpful (Cantonese, Mandarin, Russian, Spanish, Arabic).
- Sales Experience ideally within a luxury brand and/or fashion outlet retail.
- Experience in a customer service role with face-to-face customer contact.
- Ability to adapt to frequent change and a high-pressure environment.
- Ability to initiate contact and communication effectively.
- Motivated by being a great teammate with a common goal.
- Strong clienteling skills and experience.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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