Stella McCartney
Client Style Advisor
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Working at Stella McCartney
Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint, we are leaders and innovators in our industry.
Client Style Advisor – Bicester Village Outlet Overview
You will act as an ambassador for the brand in our Bicester Village Outlet store. Your focus will be to maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on-brand focus. In doing so, creating and maintaining loyalty to both the store and the brand.
This is a part-time role (16 hours per week).
Your Mission:
- Provide excellent service through continued commitment to our service values and standards.
- To know and achieve your, and the store's daily, monthly, and annual sales targets.
- Demonstrate knowledge and understanding of different sales techniques, for example cross-selling, to drive your sales and KPIs.
- Responsible for opening/closing the store, with any relevant tasks during this time.
- Maintain an understanding of current products, trends, and collections, and ensuring that clients are informed and aware.
- Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company.
- Achieve a score of at least 85% in any mystery shop report in which you are the primary sales associate.
- Understand all policies, procedures, and compliance.
- To ensure that all relevant procedures and policies are understood.
- To carry out work according to those standards.
- Presentation must be in line with the company's uniform and grooming standards.
- Understand and align with PCI compliance policy and regulations consistently.
- Adheres to Security and Health and Safety regulations.
- To replenish stock and maintain high standards of merchandise and product presentation.
- Maintain your designated ‘area of pride'.
- Support the store with cycle counts and during bi-annual inventories.
- Support with the processing of shipments and transfers, in line with the relevant procedures.
- Additional ad hoc duties as when and where necessary within the defined levels of responsibility and accountability of the Client Style Advisor role.
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Your Talent:
- Excellent communication skills. English is a requirement, other languages are helpful (Cantonese, Mandarin, Russian, Spanish, Arabic).
- Sales Experience ideally within a luxury brand and/or fashion outlet retail.
- Experience in a customer service role with face-to-face customer contact.
- Ability to adapt to frequent change and a high-pressure environment.
- Ability to initiate contact and communication effectively.
- Motivated by being a great teammate with a common goal.
- Strong clientele skills and experience.
Reward
Our philosophy is to go beyond monetary return and consider ourselves responsible for your wellbeing, your family, your health, your time, and the community.
- Commission Scheme: Entitlement to participate in Stella McCartney's retail commission scheme.
- Discount: Eligible for the Stella McCartney Discount Programme.
- Uniform: You will receive a uniform to wear at work in the capacity of your role.
- Lunch Allowance: You will receive a monthly lunch allowance based on your contracted hours.
- Life Assurance: Entitlement to participate in Stella McCartney's life assurance plan.
- Pension: Automatic enrolment into Stella McCartney's pension scheme.
- Medical: Entitlement to participate in Stella McCartney's medical insurance plan.
We welcome people with disabilities and endeavor to make reasonable adjustments, if you do require such adjustments please let us know within 48 hours of your interview.
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About Stella McCartney
At Stella McCartney, we like to be bold. For us, this means challenging ourselves and the wider industry in which we operate. As part of our commitments to inclusive fashion, we have an ambitious strategy to put diversity, equity, and inclusion at the center of everything we do. Our starting point is to create a workplace where different voices are respected, heard, and empowered in equal measure regardless of factors such as culture and backgrounds, and to influence and disrupt fashion and other industries by providing opportunities for global diverse talent to shine.
If you want to join us but cannot see a vacancy that matches your expertise or your ambition right now, we would love to hear from you anyway!
Stella McCartney is bold. Our mission is to bring conscience to the industry through our shared values and activist non-conformity. We are committed to making every action count; whether we are leading the way in sustainability or continuing to blur the lines through genderless collections that celebrate our free-thinking individuality, we are accountable for the impact that we have on planet earth and its people.
Though our mission is progressive and changes the way the fashion industry works, we remain rooted by our family mindset and connected by a shared trust that inspires inclusivity as well as ground-breaking ideas. We celebrate the life of every member of our global tribe, from the next-gen changemakers pushing us forward to the female icons that have been the heart of our inspiration since 2001.
Read more about our brand history here.
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