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Client Success Coach (CSM)
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About Us
Richard Yu is an online business coach with:
- 100K+ subscribers on YouTube → youtube.com/richardyu1
- A growing personal brand on Instagram → instagram.com/richardyuzee
Our company is fast-paced, and rooted in service. We’re building a world-class education platform to help people turn their knowledge into income through coaching and consulting.
About The Role
This is a remote, full-time position. You must be available during 8AM–5PM EST, Monday to Friday. On average, you’ll work up to 9 hours per day, and some days will require a little more effort of 10 hours.
You must currently live in North America, Europe, or South Africa, and speak fluent, accent-neutral English. Clear communication is non-negotiable, we’re in the coaching business.
Responsibilities:
- Conducting new onboarding calls daily to welcome in new students.
- Conducting check-in coaching calls daily, to hold accountable, motivate, and inspire students inside the program (must be comfortable jumping on 1:1 Zoom calls or recording Loom videos as needed).
- Messaging clients daily, in order to hold them accountable to their plan of execution towards their goals and moderating the community.
- Weekly group coaching calls answering client questions.
- Taking renewal / upgrade calls with clients and enrolling them into our backend coaching programs.
- Help innovate our products by creating and producing new video trainings/worksheets to deliver a world-class experience.
- Daily reporting on multiple communication channels (Slack, text message, spreadsheets, etc.).
- Innovating new, more efficient SOPs (processes) to ensure our Fulfillment Team hits their KPIs.
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Requirements:
- Must be able to commit full-time hours (Our office hours are 9 AM - 6 PM EST, though if you are different time zones we're super open minded).
- Must have strong communication/interpersonal skills so we can put you in front of our clients and you can confidently answer their questions and guide their decisions.
- Should be proficient or at least knowledgeable about our tech stack (Loom, ActiveCampaign, Slack, Zapier, Calendly, GSuite, CRM, etc.) - you should be familiar with the above tools, or have a willingness to learn these VERY quickly if hired.
- Your role will constantly be changing. A big part of this job is to stay on your toes, always ready for action and change.
- You will be responsible for daily reporting on multiple communication channels (Slack, text message, spreadsheets, etc.,) and so a high attention to detail and compliance with standard operating procedures is essential.
- You must have a high attention to detail and understand systems/processes so you are able to innovate new, more efficient SOPs (processes) to ensure our Fulfillment Team hits their KPIs.
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Who This Is For:
- A coach or mentor at heart—you love helping people.
- Clear, professional communicator (spoken and written English).
- Experienced with organic marketing on Instagram/Facebook/TikTok (creating reels, organic posts, to generate organic leads).
- Sales background.
- Able to handle fast-paced environments, multiple clients, and changing priorities.
- Willing to grow with us long-term (3+ years)—this isn’t a side hustle.
- Open to feedback and constructive coaching (we’ll train you, but we expect growth).
- Comfortable with tools like Loom, Calendly, Slack, GSuite, CRMs, etc—or willing to learn fast.
Who This Is Not For:
- You have another full-time job or multiple freelance clients.
- You struggle with structure, deadlines, or fast execution.
- You dislike being challenged to improve daily.
Expected Earnings:
- (Base + Commissions): $8,000–$12,000 USD/month (depending on experience).
- Commission opportunities: % on referrals, upgrades, renewals, and pending payment collections.
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