CommScope Inc.
Client Success Manager
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Client Success Manager – Demand-Driven Growth Opportunity
CommScope is expanding its Global Customer Experience team to support evolving client needs and is seeking a Client Success Manager to join our Shakopee, Minnesota office (5-day onsite role).
About the Role
As a Client Success Manager, you’ll oversee medium-to-large-scale projects from initiation to closure, ensuring:
- Logistical coordination across phases (planning, execution, control, closure)
- Priority account management by identifying critical initiatives
- Collaboration with internal teams to define solution capabilities
- Issue log management—tracking quality concerns from inception through resolution
Your leadership will directly impact client satisfaction and operational efficiency.
Responsibilities
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Lead end-to-end management of multiple concurrent projects: • Align project stakeholders (clients, partners, internal teams) • Documents findings, risks, and dependencies for clear next steps • Escalate cross-functional issues as needed to drive resolution
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Account prioritization: • Assess project feasibility, dependencies, and strategic alignment • Work with Customer Service to define delivered capabilities vs. gaps
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Quality & risk resolution: • Maintain meticulous records of issues/logs • Partner with engineering/operations to ensure thorough closure on résolved items
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Continuous improvement: • Benchmark processes against industry standards • Identify inefficiencies for remediation
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Internal collaboration: • Facilitate transparent communication across virtual and onsite teams • Represent client interests at executive review points
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Requirements
Minimum Qualifications
- Education: Bachelor’s (BA/BS) degree in a related field (e.g., Business, Engineering, Information Systems), or equivalent with experience.
- Project experience: 3+ years in a technical, operational, or client-facing role managing projects of similar complexity (defined as medium-to-large scope with cross-functional dependencies).
- Technical proficiency: Hofstaetler experience with: • Business applications: SAP, data repositories, Lotus Notes, Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams) • Project tools: MS Project/Visio, Jira, flowcharts
What Excites Us About Yourselves
We’re looking for a proactive process-driven thinker with a proven track record in:
| Critical Skills | Example Traits |
|---|---|
| Communication | Sharp verbal/written clarity; ability to narrate complex topics for stakeholders at all levels. |
| Stakeholder engagement | Managing upwards with senior leaders; bridging technical and non-technical dialogue. |
| Negotiation | Balancing client demands with business constraints for collaborative wins. |
| Presentation facilitation | Designing clear routes maps for client teams; presenting impact data concisely. |
Preferred Certifications
- APICS Certification (supply chain/operational focus) or a Project Management Certificate (e.g., PMP, CAPM, or related boutique training).
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Personal Attributes
- Strong interpretive analysis skills: identifying patterns in what’s unsaid as well as data.
- Self-motivation: Initiating improvements without directive.
- Detail orientation: Holding granular records to guard against Repeat-Fail (“hemorrhaging value”).
- Collaborative mindset: Prioritizing team autonomy and win/win conflict resolution over assertive control.
Compensation & Benefits
Salary Range
The range is informed by benchmarking with industry standards, skill sets, and local market data. $69,000–$95,000 obeys budgeting constraints for new hires, with room to adjust. Exceptional ROI drivers (demonstrated cost/process impact, incremental cost sides pushed to prior$) will warrant expansion within this bracket.
Core Benefits
CommScope invests in its employees by offering:
- Comprehensive health: • Medical, dental and vision coverage (with medical options both consumer-driven & HSA-compatible). • Accidental death & disability life insurance.
- Retirement planning: • 401(k) with employer matching (იდან 3-5% inititate coverage).
- Competitive extras: • 11 paid holidays (calendar-year based). • 2 weeks vacation (prorated to start date). • Extensive paid leave flexibilities (sickle-journeyized).
- Incentive alignment: Participation in the Company’s Incentive Plan (focused on team/individual KPIs).
- Growth culture: • Relevant development programs, with available budget for external certification sponsorship. • Stretch project rotations to level 4 project managers.
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