United Media
Client Success Manager at United-Media
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Client Success Manager at United-Media
Client Success Manager
About United Media
United Media focuses on building large-scale industry media and conferences products across sectors such as insurance, HR, private equity, retail, and more. As of today, we have organically launched 8 media companies and acquired one:
- Insurtech Insights
- Presidents Summit
- Private Equity Insights
- HRtechX
- CFO Insights
- Retail Insights
- SetSales
What We Offer You
As our Client Success Manager, you’ll take ownership of our growth and success while enjoying unparalleled opportunities:
- Make a real impact – Gain hands-on, tangible experience in a fast-growing start-up where your work directly contributes to business outcomes.
- Unlimited growth potential – We promote internally to reward ambition and performance.
- Travel opportunities – Join our conferences overseas and expand your global network.
- Invaluable skills – Develop your interpersonal, organisational, and project management abilities.
- Competitive compensation – An attractive and fair remuneration package.
- Industry connections – Build relationships with global industry leaders while elevating your personal brand.
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Responsibilities
- Collaborate with internal teams (sales, marketing, and operations) to streamline resources and ensure exceptional client service.
- Align sponsors’ expectations – Pre- and post-sale coordination to maintain a deliverable sales process.
- Primary client liaison – Serve as the main point of contact for clients from contract signing through event delivery.
- Maintain accurate CRM records of client interactions, contracts, and agreements.
- Provide daily support to sponsors for seamless registration management.
- Build an internal knowledge base and assist with new client onboarding.
- Post-event feedback collection – Assess client satisfaction and identify areas for improvement.
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Requirements
We’re looking for candidates who:
- Ownership-driven – Proactive, reliable, and committed to delivering on promises.
- Highly organised & detail-oriented – Skilled in structuring and prioritising work effectively.
- Qualifications – Bachelor’s or Master’s degree with outstanding academic results.
- Work permit – Must have (or be eligible for) a UK work permit.
- Adaptability – Quick learner capable of mastering new systems efficiently.
- Technical proficiency – Experience with CRM software and the Google Docs Editors suite.
- Experience – Minimum 3+ years in client/account management or customer success roles.
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