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Client Success Partner
Some people manage accounts. You make sure nothing falls through the cracks. You're organised without being rigid, proactive without being pushy, and you genuinely enjoy being the person who keeps relationships strong because everything behind the scenes simply works.
If that sounds like you, we'd love to talk.
The role
We're looking for a Client Success Partner (Fixed-Term Contract) to join Jam Pan.
This is primarily a client account coordination and relationship management role. You'll be the day-to-day contact for a portfolio of clients, keeping communication flowing, coordinating internal teams, tracking actions, managing account administration, and making sure every client has a consistently brilliant experience.
Rather than designing or delivering learning programmes yourself, you'll focus on keeping everything organised, ensuring commitments are met, and helping clients get the most from their partnership with Jam Pan.
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You'll work closely with our Programme Success, Partnerships, Talent, UX and Technology teams, connecting people, keeping projects moving, and making sure everyone has what they need at the right time.
Your mission
- Be the day-to-day contact for your client accounts, building trusted relationships through excellent communication.
- Coordinate activity across internal teams so projects stay on track and clients stay informed.
- Manage the administrative side of client accounts, including tracking actions, maintaining accurate records, scheduling meetings, and following up on agreed next steps.
- Keep a close eye on deadlines, priorities and outstanding actions, ensuring nothing gets missed.
- Understand clients' goals and identify opportunities to strengthen relationships and grow accounts.
- Prepare updates, reports and account information that help clients and colleagues make informed decisions.
- Spot potential risks or issues early, coordinating the right people to resolve them quickly.
- Continuously look for ways to improve our client experience and the way we manage our accounts.
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We're a fully remote business, so you can work from anywhere across the UK.
If you're someone who enjoys keeping things organised, communicating clearly, building lasting client relationships, and making sure the details are taken care of, we'd love to hear from you.
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