Vantify
Client Support Administrator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Client Support Administrator
🌟 Join Vantify – Client Support Administrator (St Ives HQ) 🌟
About Us
We are Vantify. Through our unique compliance ecosystem, we deliver integrated platforms that enhance visibility, increase productivity, and minimise risk. Trusted by leading organisations such as Ambassador Theatre Group and CompassRock, our integrated products cover every aspect of compliance—from risk assessments to supply chain management.
When everything works together, you can focus on what truly matters for your business. Our products are designed to seamlessly integrate, saving you time, maximising performance, and ensuring compliance.
Vantify Ltd is registered under the Legionella Control Association, providing clients with peace of mind that our advice aligns with full legislative compliance and maintains safe water systems. Our consultants are:
- Degree-qualified in science/engineering
- Members of the Water Management Society
- Or meet the criteria to become full members
- Have a minimum of 5 years' experience in Legionella management and control
About The Role
We’re looking for a dynamic, ambitious Client Support Administrator to join our team at our St Ives head office!
You should have: ✅ A keen eye for detail ✅ Strong IT skills ✅ An exceptional telephone manner ✅ A proactive attitude and pride in workmanship
If you thrive in a fast-paced, rewarding environment and want to make an impact—this role is for you!
As our Client Support Administrator at Vantify, your role will involve:
- Managing and maintaining internal systems through administrative tasks
- Adding/managing users, maintaining client and property databases, and supporting new users
- Responding to client queries and ensuring smooth operations for both internal teams and external clients
This role is perfect for someone who excels in administrative tasks, enjoys being a central point of contact, and takes pride in providing high-quality support.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You’ll Be Responsible For
🔹 System Administration & Data Management
- Administer and manage internal software systems, including:
- Adding/managing users
- Maintaining client and property data
- Uploading site information
- Ensure data accuracy and real-time updates for clients and projects
🔹 Client & User Support
- Respond to queries within the Service Level Agreement (SLA)
- Answer administration support line calls promptly and professionally
- Serve as the first point of contact for new system users, providing training and guidance
🔹 Liaison & Data Entry
- Regularly collaborate with clients and suppliers to gather and accurately input data
- Verify and maintain up-to-date records to uphold system integrity
🔹 Troubleshooting & Issue Resolution
- Identify and resolve technical and operational challenges
- Provide ongoing support to clients/users for system-related issues
🔹 Client Onboarding & Reporting
- Assist the contract manager in new client mobilisation for a seamless transition
- Generate client reports, train suppliers/users, and manage new supplier onboarding
- Follow up with clients/suppliers to ensure timely task completion
🔹 Administrative Support
- Perform various internal administrative tasks
- Assist with supplier/client chasing to meet SLA deadlines
What We’re Looking For
We’re seeking a candidate who embodies our core values: ✔ + Solutions-focused – Approachable, optimistic, and driven by ingenuity ✔ + Client-centric – Actively listens to understand needs, delivering expert guidance ✔ + Collaborative – Shares knowledge openly and supports colleagues’ growth ✔ + Innovative – Open to challenges, curious, and committed to improvement
To excel in this role, you should have: ✅ Experience in system administration, data entry, or user support ✅ A background in administrative or customer support roles ✅ Strong communication skills (both written and verbal) ✅ The ability to multitask and juggle multiple databases efficiently ✅ Resilience to work under pressure and prioritise workloads effectively ✅ Fast learner keen to contribute to a dynamic, growing business
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why Join Vantify?
We prioritise people—whether customers or colleagues. Join us to become part of a supportive, collaborative culture where innovation, development, and work-life balance are valued.
🌸 Our Benefits
| Category | Perks |
|---|---|
| Salary | £24,570 per annum |
| Location | Office-based in St Ives |
| Hours | Monday to Friday |
| Leave | 25 days’ annual leave + bank holidays |
| Wellbeing | - Health cash plan <br> - Gym discounts <br> - Cycle-to-work scheme <br> - Enhanced EAP programme |
| Financial | - Salary sacrifice pension scheme <br> - Exclusive shopping discounts |
| Family | Enhanced family leave policies |
| Community | - Volunteer days <br> - Religious holiday swaps |
| Social | - Annual company conference <br> - Social Champions organising events |
| Development | - Subsidised professional memberships <br> - Access to an online learning library |
We believe in nurturing growth—intellectually, emotionally, and professionally! 🚀
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location