DAC Beachcroft
Client Support Administrator - Fixed Term Contract
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Client Support Administrator - Fixed Term Contract
Client Support Administrator - Fixed Term Contract
Department: CSG - Corporate Insurance and Risk (Retail / Transport / Leisure / Construction) Employment Type: Fixed Term Contract Location: Leeds
About the Role
We are looking for a proactive and detail-driven Client Support Administrator to join our fast-paced Retail & Consumer Claims Handling team at CSG on a 6-month fixed term contract.
This position will be based on-site at our Leeds office, 5 days per week. This is an exciting opportunity to become part of a team that keeps things moving and delivers an exceptional service to our clients.
Role Responsibilities
Whether you’re a graduate eager to build on your admin experience or a seasoned administrator ready for a fresh challenge, we want to hear from you. If you thrive in a busy environment, love getting stuck into the detail, and enjoy making a real impact behind the scenes, this could be the perfect next step.
You are expected to provide a timely, professional and high-quality service to our clients in the management of claims.
Here are your key responsibilities:
- Assist with the day-to-day running of a client account, with a particular focus on data entry and data accuracy
- Ensure work is carried out effectively to meet the needs of clients and commercial requirements of the firm, adhering to internal and client SLAs and KPIs
- Assist with matter setup on our case management system
- Assist with Management Information (MI) management, ensuring accuracy of data
- Liaise with opponent representatives and other third parties (predominantly via phone calls)
- Reference and triage post via a shared email inbox
- Perform other administrative duties, as required
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Key Requirements
We are looking for a candidate who can bring the following:
- Proven experience in administration
- Hands-on experience managing and organising files
- Confidence in making and receiving calls, displaying a professional telephone manner
- Strong IT skills, including:
- Working knowledge of Excel (formulas, pivot tables, look-ups)
- Ability to handle basic data analysis
- Exceptional attention to detail
- Strong organisational skills with the ability to prioritise and adapt to shifting workloads
- Independence and initiative, with confidence to work autonomously
- Collaborative mindset, with the ability to work effectively within the claims team
- Clear and positive communication skills, with an enthusiastic approach to work
- Experience using finance systems (preferred but not essential)
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You should also demonstrate alignment with the Firm’s Cultural Principles (Clear, Creative, Determined, and Supportive).
Join us at DAC Beachcroft
Benefits & Opportunities
- High levels of flexibility and a great work-life balance [explore here]
- A well-rounded remuneration package, including:
- Private medical insurance
- Income protection insurance
- Discounted gym membership
- And many other benefits
- Opportunities for growth and progression, including professional funding
- In person and remote social events
- Opportunity to get involved in a range of Environmental, Social, and Governance (ESG) activities
We are committed to building a diverse, inclusive, and authentic workplace, closely aligned with our cultural principles (Determined, Clear, Creative, and Supportive).
If you’re excited about this role and being part of our culture but your past experience does not align perfectly, we strongly encourage you to apply anyway — you could be the perfect candidate for this or our other roles.
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