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Job Title: Client Support Administrator (CSA)
About the Role
The Client Support Administrator (CSA) is responsible for delivering exceptional technical support and operational management for military system operations, particularly within the .MIL network environment. This role ensures compliance with Air Force Instructions (AFIs), DOD Directives, Performance Work Statement (PWS), Standard Operating Procedures (SOPs), and Work Instructions (WIs), while supporting daily IT help desk operations. Key duties include troubleshooting hardware, software, and network issues, managing IT assets, enforcing cybersecurity protocols, and collaborating with military IT/communications teams. candidates must be eligible for a U.S. Secret Security Clearance and have strong proficiency in Windows OS, network infrastructure, and troubleshooting.
The ideal candidate brings a blend of clerical, technical, and analytical skills, with experience in system administration, troubleshooting, and IT support. Certifications such as Security + or USAF A6/NOSC CSA certification are mandatory.
Key Responsibilities
1. Technical Support & Network Administration
- Provide comprehensive help desk support for .MIL domain hardware, software, networks, and computer security systems.
- Perform a full spectrum of computer services, including:
- Researching and recommending hardware/software solutions.
- Installing, relocating, and configuring hardware and software.
- Managing IT assets such as .MIL (when permissible) and .COM computers (servers/VRPs).
- Virus cleansing, system diagnostics, and malware resolution.
- Maintain in-house PC-based software solutions and ensure compliance with Quality Management Systems (QMS).
- Design and implement LAN/WAN configurations as required by organization needs.
2. Security & Compliance
- Monitor and enforce Internet usage policies, ensuring discipline and compliance with DoD IT regulations.
- Ensure adherence to Performance Work Statement (PWS) processes and quality standards.
- Manage controls for cybersecurity and network integrity, mitigating risks to IT systems.
3. Infrastructure & Asset Management
- Account for and maintain the entire hardware/software inventory (PCs, servers, peripherals).
- Expand systems by incremental improvements to match evolving mission requirements.
- Optimize IT systems while ensuring secure, efficient networks and workstations.
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4. Travel & Operations
- Cover peças while authorized representatives attend professional training outside local area.
- Work under OCONUS circumstances (deployment, remote locations) with unpredictable environments and responsibilities.
- Travel required domestically and internationally for assignments and operational needs.
5. Client Support Responsibilities
- Ultimate responsibility for all client facing business support activities, including internal task assignments and ad-hoc requests.
- Consult client functional groups on IT-related product configuration and customization.
Requirements
Minimum Position Knowledge, Skills & Abilities
Education & Experience
- High school diploma or equivalent.
- Associate degree or higher in Computer Science or Information Technology preferred.
- Minimum one year of responsible MIS experience involving system analysis and troubleshooting.
- Three years of clerical/administrative experience.
- Must possess:
- US Secret Security Clearance eligibility & ability to maintain.
- CSA (Computer System Administrator) Certification by USAF A6/NOSC — Required.
- Security + Certification or equivalent as per USAF requirements.
- Valid home country driver’s license + ability to obtain host nation license if assigned internationally.
- Authorization to work in host country.
Technical Proficiencies
- Proficient in:
- Operating systems (Windows).
- Microsoft Office Suite (Word, Excel, PowerPoint).
- Strong working knowledge of:
- Industry-standard software and peripherals.
- PC, network, and communication systems troubleshooting.
- Access control, encryption, and cybersecurity principles.
- Ability to:
- Communicate complex hardware/software issues to non-technical personnel.
- Convey specific issues to higher-level system administrators for escalation.
- Work across teams and functional areas.
Behavioral & Professional Skills
- Ability to define and resolve complex tasks using sound judgment and creative problem-solving.
- Ability to innovate and drive process improvements.
- Strong written/verbal communication skills.
- Detail-oriented, dependable, and adaptable to operational needs.
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Legal & Travel Compliance
- Must comply with Amentum’s ethics and nondiscrimination policies.
- Only verified employment communications from @amentum.com.
Work Environment
- Location: OCONUS/Onduty — living and working conditions may vary depending on assignment site.
- Environment:
- Offices, labs, and warehouses.
- May require extended outdoor work and physical activities, including lifting up to 50 lbs.
- Safety Requirements:
- Mandatory PPE usage for all assigned duties.
- Participation in safety training and emergency responses.
Benefits & Culture
- Amentum empowers a safety culture by engaging all employees in ensuring compliance with safety protocols through training, self-aid/buddy-aid programs, and emergency preparedness.
- Quality & Innovation are central to Amentum’s mission. All employees must adhere to our quality management and customer satisfaction policies, including compliance with internal/govt procedures.
- Amentum is proud to integrate diversity, equity, and inclusion principles into our operations worldwide.
Additional Notes
Accommodations
If you require reasonable accommodations during the employment process, please contact TAOps@amentum.com with your request.
Confidentiality & Fraud Alerts
Be vigilant against phishing attempts. Amentum will never contact candidates through personal email accounts (e.g., Yahoo!, Gmail) seeking fees. Scams claiming overnight interviews or payment requests are fraudulent. Report suspicious solicitations to your local law enforcement.
About Us
Amentum is an agile, mission-focused Ortec International company, delivering operational IT, CYBER, and infrastructure support to government and commercial enterprises. With over 50,000 employees worldwide, we honor a legacy of innovation and service to national security priorities. For more information, visit amentum.com or explore current roles.
Privacy, Equality & Non-Discrimination: Amentum adheres to the principles of EEO including disability/protected veterans work laws, ensuring a fair and inclusive workplace. Employment decisions are based on qualifications only.
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