MCS Group | Your Specialist Recruitment Consultancy
Client Support Associate | Belfast (Hybrid)
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Client Support Associate | Belfast (Hybrid) | Up to £30,000
Are you working in IT support or a service desk role and looking for something a little more technical?
If you're used to working through a high volume of tickets and want to move into a role where you can spend more time investigating issues, building relationships with customers and developing your technical skills, this could be worth a look.
I'm working with a growing software company that's looking to add a Client Support Associate to its expanding support team.
You'll be supporting a SaaS platform used by global organisations, working directly with senior finance stakeholders including CFOs and Heads of Tax. The focus is on understanding problems, analysing data, troubleshooting issues and delivering an excellent customer experience, rather than simply closing tickets as quickly as possible.
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What they're looking for:
- 1+ years' experience in IT Helpdesk, Service Desk or Application Support
- Strong communication and problem-solving skills
- An interest in software and working with data
- Someone who enjoys building relationships with customers
- Experience with service desk tools (Zendesk, Jira, Freshdesk etc.) is beneficial
- SQL or strong Excel skills are a bonus but not essential
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What's on offer:
- £30,000 salary
- Hybrid working (2-3 days in the Belfast office)
- Excellent benefits package
- Clear opportunity to develop within a growing software support function
- Exposure to enterprise customers and complex technical issues
If you're looking to take the next step from traditional IT support into a more consultative, software-focused environment, I'd be happy to tell you more.
Drop me a message or send your CV to d.erskine@mcsgroup.jobs for a confidential chat.
Desired Skills and Experience
1-2 years
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