About the Brand

We are a globally recognised personal training and fitness brand, supporting clients across key international cities. Behind our world-class training experience is a friendly, fast-moving Support team that helps keep everything running smoothly.

The Role

This is a part-time, on-site role based at our Manchester Support Office, perfect for university students looking to gain real-world experience alongside their studies.

As a Client Support Executive, you'll be the first point of contact for our clients and personal trainers, handling enquiries across phone, email, and digital channels. You'll work as part of a supportive team in a fast-paced environment, developing key communication and problem-solving skills.

Key Responsibilities

• Responding to client and trainer enquiries promptly and professionally, ensuring a high standard of Client Support for global customers and personal trainers.
• Processing requests accurately and within agreed service timeframes, with guidance available where necessary.
• Supporting the CS team in meeting personal and departmental KPIs.
• Helping with payment processing and managing account-related queries, from onboarding to offboarding.
• Assisting with booking training sessions and supporting gyms to maximise sessions delivered per week.
• Aiming for first-time resolution for issues while collaborating with other departments and using available resources.
• Taking ownership of client complaints and following correct escalation processes when required.
• Understanding clients' needs and preferences to provide tailored solutions.
• Adapting to change proactively, using initiative to resolve issues and contribute to client satisfaction.
• Building excellent knowledge of products and services to clarify information effectively.
• Identifying opportunities for additional advice and escalating where needed for enhanced client value.
• Working with client data, reports, and systems to ensure accuracy, compliance, and governance.
• Using company systems according to policies and processes for correct data capture.
• Demonstrating a positive, proactive attitude towards organisational changes, supporting colleagues through knowledge sharing and continuous learning.