IOSH
Client Support Executive - Training
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Client Support Executive
Salary: £23,510 per annum Hours per week: 35 Location: Hybrid – minimum 2 days per week at IOSH’s head office in Wigston, Leicester (remainder completed remotely)
Note:
- Must have the pre-existing right to live and work in the UK.
- Closing date: 14 July 2026
About the Role
The Client Support Executive works within the Client Support Administration team, collaborating across the wider organisation. Key responsibilities include:
- Providing administrative support to the Commercial Development team, guiding customers and colleagues through:
- Application, approval, and licencing of training providers and trainers
- IOSH for Business set-up
- Supporting sales teams for:
- Tailored Course Approvals
- Instructional Design agreements
- Using communication tools like email, telephone, and internal meetings, while following internal policies and processes accurately and efficiently
- Delivering excellent administration and customer service to both internal and external stakeholders
Key Responsibilities
- Handling customer enquiries related to IOSH procedures, criteria, and training products
- Providing first-class responsive administrative support
- Assisting with issues related to digital platforms for workbooks and certification
- Managing a varied workload with ownership over multiple projects
- Collaborating within a fast-paced environment to meet deadlines
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IOSH values investment in employee growth through ongoing training and advancement opportunities, fostering a collaborative, supportive culture where effort is recognised.
What You’ll Bring
We seek a self-motivated candidate with:
- Previous administration and customer service experience in an office-based environment
- Proficiency in handling customer queries via telephone and email
- Ability to work independently, prioritise tasks, and manage workloads effectively
- Resilience to thrive in a fast-paced environment
- Strong communication skills with a professional and friendly demeanour
- Aptitude to build strong stakeholder relationships
Essential Criteria
- Customer Service experience with excellent communication skills
- Comfortable working in a fast-paced environment
- Time management and organisation skills, including multi-tasking and prioritisation
- Office administration experience
- Proficiency in:
- MS Office applications
- Internal CRM systems
What’s in It for You?
IOSH fosters a supportive work culture through a comprehensive benefits package, including:
- Hybrid working flexibility with work-life balance
- 25 days annual leave (plus bank holidays), with additional purchase options and increasing entitlements with service length
- Private medical insurance and healthcare cash plan (covered by IOSH)
- Salary sacrifice pension scheme:
- Minimum 3% employee contribution, with IOSH contributing 5%
- Individual performance-related pay
- Up to 5 paid volunteering days per year
- Employee Assistance Programme for wellbeing support (self and dependent)
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About Us
The Institution of Occupational Safety and Health (IOSH) is the world’s Chartered body for safety and health professionals. Our mission is to promote a safer and healthier world of work through advocacy, training, and support to professionals globally.
We prioritise diversity, embodying inclusivity by fostering an environment where individual differences are recognised and celebrated. As a disability confident employer, we are committed to assisting all candidates with reasonable adjustments during the recruitment process and ensuring disabled applicants are interviewed if they meet essential criteria.
Find out more at www.iosh.com.
How to Apply
To apply:
- Submit an up-to-date CV
- Complete the application questions
Please apply as early as possible due to the potential for early closure of the vacancy.
For further information about IOSH:
- Visit www.iosh.com or contact people@iosh.com for queries.
Note: If reasonable adjustments are required during recruitment, reach out to people@iosh.com.
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