Euro London
Client Support (German Speaking)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Start Date August
We are looking for German speaking Client Support candidates with excellent interpersonal skills for the Tech/Customer Support position. The right candidate will support troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. The Customer Service Representative role will consist in attracting potential customers by answering product and service questions; suggesting information about other products and services.
Job Functions:
- Speaking to clients to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Helping customers via calls, emails, community posts and live chat.
- Use a positive personality and experience, not a script
- Assisting customers with their technical and software related problems
- Configuring and installing software over the phone at restaurant locations
- Provide outstanding service
- Know limitations and when to should ask for advice
- Own the resolution to the problem; don't leave the customer hanging
- Accurately and efficiently log all contacts in our CRM (Salesforce)
- Train restaurant staff, encouraging greater use of the system, as well capturing and reporting customer feedback
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About You:
- Fluent to a native level in: German
- Fluent level of English
- Open to work on weekends if need be
- Interpersonal skills, and passion for providing excellent customer service
- Strong communication skills: active listening, writing/typing, informal communication
- Restaurant/ Hospitality experience is an added bonus.
- At least one years experience providing customer support would be ideal - preferably in a software support environment
- Knowledge of current Microsoft Windows operating systems
- Knowledge of iOS and Apple Hardware
- Experience with the use of support desk tools like Salesforce, Communities, live chat would be great
Get help with your application
Your very own career expert that helps elevate your application to the next level.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location