Everywhen
Client Support Manager
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Client Support Manager
We are looking for a Client Support Manager to join our team and provide support to clients on all their employee benefits, working with the employer, their employees, benefits platform technology and benefits providers.
What you will do as a Client Support Manager:
- Serve as a point of contact for employers regarding their employee benefits, providing guidance, support, and responding to employee enquiries.
- Deliver administrative support to clients by managing updates with providers, including new joiners, leavers, employee changes, and annual renewal activities.
- Where clients operate a benefits platform, maintain accurate employee records, manage enrolment processes, and oversee monthly benefits payroll reporting.
- Provide proactive support to the Client Director in managing client relationships and ensuring service excellence.
- Working effectively under pressure to meet strict deadlines, such as monthly benefits payroll reporting and renewal processes.
- Managing multiple client accounts simultaneously, with strong planning, prioritisation, and organisational skills to balance competing demands.
- Collaborate with the technology team to ensure client benefits platforms remain accurate and up to date.
- Contribute to the ongoing development and implementation of internal best practices to enhance operational efficiency.
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What we are looking for in a Client Support Manager:
We are looking for a detail-focused individual who is committed to providing a high level of support for our clients. They are the sort of person who works well in a team, wants to learn more and is keen to improve.
Required Skills:
- Clear written and oral communication
- A good education to A level or equivalent
- Strong analytical skills and ability to manipulate and interpret data
- A good knowledge of all employee benefits including flexible benefits and pensions
- IT literate, ideally with knowledge of benefits platforms as well as Microsoft Excel, PowerPoint and Word
- Well organised and able to deliver to agreed timescales and expected quality standards
- Able to work under pressure
- Committed to learning and development
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Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.
Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.
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