Convey Law
Client Support Team Assistant - Post Completion
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Client Support Assistant – Post Completion (Newport)
Application Deadline: 1 July 2026 Department: Client Support Team Location: Newport Compensation: £24,500 per year
About the Role
We are seeking a Client Support Assistant to join our Post Completion team, providing exceptional service to our clients while supporting our conveyancers in critical administrative tasks.
This administrative role is central to our post-completion conveyancing process, ensuring smooth registrations, Land Registry processes, and handling correspondences with clients, lenders, solicitors, and internal teams. Responsibilities include:
- Processing all incoming correspondence (post, email, and phone) efficiently
- Meeting agreed KPIs and maintaining high standards
- Completing registrations and dealing with Land Registry requisitions
- Collaborating with colleagues to optimise workflow
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Training will be provided—both for this role and broader background operations, allowing flexibility to support various departmental needs.
About You
To thrive in this position, you must align with our company values while meeting the following requirements:
Experience & Skills
- At least two years of administrative experience, ideally within conveyancing or post-completion
- Proven ability to deliver exceptional client service, particularly over the telephone
- Strong multi-tasking and organisational skills with a focus on attention to detail
- Experience working in a team environment
- Proficiency in Microsoft Office and Google Suite, with a willingness to learn Customer Management Systems
- Demonstrable track record in target-driven environments, achieving performance-related goals
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Company Benefits
We prioritise our team’s well-being and offer a comprehensive benefits package aligned with our mission to remain a supportive, engaging, and rewarding employer:
- Performance Bonuses: Monthly and annual bonuses tied to targets
- Annual Leave: 25–30 days (including bank holidays, plus an extra day for your birthday)
- Attendance Reward: An additional day off for 100% attendance the previous year
- Flexible Leave: Option to purchase up to 5 extra days
- Enhanced Parental Leave: Supportive maternity and paternity leave
- Competitive Pay: Starting salary of £24,500 per year
- Employee Benefits:
- Subsidised gym membership
- Discounted conveyancing services
- Employee Assistance Programme (counselling sessions included)
- Wellbeing programmes (health, mental wellness initiatives)
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